Letter to switch energy supplier if you have a prepayment meter by Citizens Advice
This document is a letter from a customer to an energy supplier, asserting their right to switch energy providers despite having a prepayment meter and an outstanding debt below the £500 threshold. It references the Debt Assignment Protocol (DAP) and Ofgem's clarifications on data sharing, requesting the supplier to complete the switch.
Letter to switch energy supplier if you have a prepayment meter
Sam Hoolin 8 Park Avenue Arlton AL1 4CA
[email protected] 01632 960001
British Power 24 Station Road Giltham GT16 3LP
12 September 2025
To whom it may concern,
Account number: A632145
I am writing in response to your letter dated 25 February 2022.
You objected to my request to switch suppliers because of my debt, but customers with a debt of £500 or less are eligible to switch under the Debt Assignment Protocol (DAP).
My current debt amounts to £253.87, so I am writing to ask you to complete my switch to Big Energy.
British Power does not need my consent to share my details with Big Energy (as previously thought under the requirements of the Data Protection Act 1998 and clarified by Ofgem in September 2014), so my request to switch suppliers should be completed.
I look forward to your reply.
Yours faithfully,
Sam Hoolin
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