Adam Frankel
General Counsel · Technology & AI
15+ years as General Counsel to technology, cloud & AI companies
Free Service Level Agreement Templates
Service Level Agreements: 26 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.
These documents define performance standards and uptime guarantees for software and cloud platforms, including Service Level Agreements for software uptime and credit compensation. They specify response times and availability thresholds across the United States of America, England & Wales, and international jurisdictions. Hardware maintenance and professional consulting services fall under different service categories rather than these uptime-focused agreements.
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26 Service Level Agreements contracts
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Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.
Service Level Agreement (SLA) - Standard by Common Paper
This Service Level Agreement (SLA) template outlines the performance commitments for a cloud service, specifically regarding target uptime and response times for support requests. It details how these metrics are calculated and defines the remedies available to the customer, including service credits and termination rights, if the agreed-upon service levels are not met by the provider.
Updated 17 Oct 2025
Service Level Agreement (SLA) - Standard by Common Paper
This Service Level Agreement (SLA) outlines the performance standards for a Cloud Service, focusing on uptime and response time. It details how these metrics are calculated and specifies the remedies available to the Customer, such as service credits and termination rights, if the Provider fails to meet the agreed-upon targets.
Updated 17 Oct 2025
Cloud Service Order Form - for Cloud Service Agreement & SLA - Standard by Common Paper
This Cloud Service Agreement template outlines the terms for a customer to access a cloud service, incorporating an Order Form and Framework Terms. It details subscription periods, fees, payment processes, auto-renewal, usage limitations, and technical support. The template also includes provisions for Service Level Agreements (SLAs), professional services, and key legal terms such as governing law, indemnification, and liability caps.
Updated 17 Oct 2025
Cloud Service Order Form - for Cloud Service Agreement & SLA - Standard by Common Paper
This document is a Cloud Service Agreement, structured with an Order Form and Framework Terms. It outlines the terms for a customer to access a cloud service, including subscription details, fees, payment processes, auto-renewal, and use limitations. The agreement also incorporates a Service Level Agreement (SLA) and provisions for professional services and data security.
Updated 17 Oct 2025
Service Level Agreement (SLA) - Standard by Common Paper
This Service Level Agreement (SLA) outlines the performance standards for a Cloud Service, focusing on uptime and response time. It details how these metrics are calculated and specifies the remedies available to the Customer, such as service credits or termination rights, if the Provider fails to meet the agreed-upon targets.
Updated 17 Oct 2025
Service Level Agreement (SLA) - Standard by Common Paper
This Service Level Agreement (SLA) outlines the performance commitments for a cloud service, focusing on uptime and response times. It details how these metrics are calculated and specifies the remedies available to the Customer, such as service credits or termination rights, if the Provider fails to meet the agreed-upon targets.
Updated 17 Oct 2025
Service Level Agreement (SLA) - Standard by Common Paper
This document outlines the standard terms for a Service Level Agreement (SLA) for cloud services. It defines target uptime and response times, specifies how these metrics are calculated, and details the remedies available to the customer, such as service credits or termination rights, if the provider fails to meet the agreed-upon service levels.
Updated 17 Oct 2025
Service Level Agreement (SLA) - Standard by Common Paper
This Service Level Agreement (SLA) template outlines the expected performance standards for a Cloud Service, focusing on uptime and support response times. It details how these metrics are calculated and specifies the remedies available to the Customer, such as service credits or termination rights, if the Provider fails to meet the agreed-upon targets.
Updated 17 Oct 2025
Service Level Agreement (SLA) - Standard by Common Paper
This Service Level Agreement (SLA) template outlines the performance commitments for a cloud service, including target uptime and response times. It details how these metrics are calculated and specifies the remedies available to the Customer, such as service credits or termination rights, if the Provider fails to meet the agreed-upon service levels.
Updated 17 Oct 2025
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