Letter to complain about a delay to a service by Citizens Advice
Updated 17 October 2025
This template is a formal letter designed for a consumer to complain to a service provider about a delay in work that was agreed upon. It references the Consumer Rights Act 2015 and requests the service to be completed within a specified timeframe before further action is considered.
Letter to complain about a delay to a service
Sam Hoolin
8 Park Avenue
Arlton AL1 4CA
01632 960001
Giltham Traders
24 Station Road
Giltham GT16 3LP
12 September 2025
To whom it may concern
Consumer Rights Act 2015
On 2 October 2022, you agreed to do the following work: Put up a new fence in my back garden at a cost of £700.
We agreed this work would be started by 2 January 2023.
We agreed this work would be completed by 4 January 2023.
However, I have had the following problems:
You only came on one day to look at the garden and said you'd brought the wrong tools. You haven't been back since.
According to the law named above, I am entitled to have this work done by the date we agreed.
I would like you to put the fence up, as agreed.
I would like you to start this work in the next 14 days.
If you fail to start the work in this time, I will have no option but to consider taking the matter further.
Yours faithfully,
Sam Hoolin
About this template
What is this template?
Letter to complain about a delay to a service by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.