Letter to complain about a phone, TV or internet bill by Citizens Advice
Updated 17 October 2025
This document is a template for a letter of complaint addressed to a service provider regarding an incorrect phone, TV, or internet bill. It details a dispute over charges for internet usage, referencing the terms of an existing contract. The letter also outlines the complainant's intention to escalate the issue to a telecommunications ombudsman if a resolution is not reached within a specified timeframe.
Letter to complain about a phone TV or internet bill
Sam Hoolin
8 Park Avenue Arlton AL1 4CA
01632 960001
EZFone
24 Station Road Giltham GT16 3LP
12 September 2025
Account number: A632145/2012
Reference number: JH556612
To whom it may concern,
Re: Complaint against EZFone
I have been charged the incorrect amount for my internet usage. My contract states I have an allowance per month, but I am being charged daily for each separate connection to the internet.
I enclose a cheque to cover the part of the bill which isn’t disputed.
send me a revised bill and explain why I have been charged extra in this way.
I understand you have 8 weeks to resolve my complaint before I can go to the telecommunications ombudsman. If we haven’t agreed a resolution about my complaint before the 8 weeks have lapsed, I will request a deadlock letter from you and take my complaint to a telecommunications ombudsman.
I first contacted you about this on 22 October 2022. This was by email. I have calculated that the 8 weeks will have lapsed on 17 December 2022.
Yours faithfully,
Sam Hoolin
About this template
What is this template?
Letter to complain about a phone, TV or internet bill by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. Always review the final wording against the laws that apply where you live or do business.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.