Letter to complain about energy back-billing by Citizens Advice

This letter template is designed for an energy customer to formally complain to their energy provider about back-billing issues. It specifically references Ofgem's back-billing rules, stating that the customer should only pay for one year's energy use if they haven't received an accurate bill for over a year. The letter requests an explanation for the billing delay and a resolution, including applying the back-billing rules.

CACitizens Advice

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