Letter to complain about energy mis-selling by Citizens Advice
The Citizens Advice template letter to complain about energy mis-selling helps consumers formally raise concerns when they believe they were misled about a contract. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
[complainant name]
[complainant address line 1]
[complainant address line 2]
[complainant email]
[complainant phone]
[supplier name]
[supplier address line 1]
[supplier address line 2]
[letter date]
Type of supply: [type of supply]
Account number: [account number]
Reference number: [reference number]
To whom it may concern,
Re: Mis-selling complaint
I am writing about an energy contract that I feel I have been mis-sold.
In my opinion, I was mis-sold the contract because:
I was told the tariff price was cheaper than our current suppliers but this isn’t the case. I agreed to the contract on 10 June and found this out a week later.
Please reply in writing within [number of days] working days.
Thank you.
Yours faithfully,
[complainant name]
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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