Letter to complain about energy mis-selling by Citizens Advice
Updated 17 October 2025
This document is a formal complaint letter from a consumer to an energy provider. It details a claim of mis-selling an energy contract, specifically regarding a misleading tariff price. The letter requests a written response within 10 working days to address the issue.
Sam Hoolin
8 Park Avenue
Arlton
AL1 4CA
01632 960001
British Power
24 Station Road
Giltham
GT16 3LP
19 September 2025
Type of supply: Dual fuel
Account number: A632145
Reference number: JH556612
To whom it may concern,
Re: Mis-selling complaint
I am writing about an energy contract that I feel I have been mis-sold.
In my opinion, I was mis-sold the contract because: I was told the tariff price was cheaper than our current suppliers but this isn’t the case. I agreed to the contract on 10 June and found this out a week later.
Please reply in writing within 10 working days.
Thank you.
Yours faithfully,
Sam Hoolin
About this template
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