Letter to complain to a phone company about cashback by Citizens Advice
Updated 17 October 2025
This is a complaint letter from a customer to a phone company. It addresses an unfulfilled cashback offer related to a mobile phone contract, demanding the agreed cashback within 14 days before considering further legal action for breach of contract.
Letter to complain to a phone company about cashback
Sam Hoolin
8 Park Avenue
Arlton AL1 4CA
[email protected]
01632 960001
EZFone
24 Station Road
Giltham GT16 3LP
12 September 2025
To whom it may concern,
Account number: 567812-34
Re: Mobile Phone Contract
On 10 December 2022, I entered into a mobile phone contract with you. An essential term of the agreement was that your company would credit me with the following cashback deal:
£30 refund per month for a 6-month period.
To date you have not honoured the agreement. I am now giving you 14 days to provide the cashback as agreed. If the cashback is not provided I will consider you in breach of contract and may take further action.
Yours faithfully,
Sam Hoolin
About this template
What is this template?
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