Letter to complain to a trader about poor quality work by Citizens Advice
The Citizens Advice template letter to complain to a trader about poor quality work cites the Consumer Rights Act 2015, requests a remedy and goodwill discount, and sets a response deadline. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to complain to a trader about poor quality work
[sender name]
[sender street address]
[sender city and postal code]
[sender email]
[sender phone]
[trader name]
[trader street address]
[trader city and postal code]
[letter date]
Reference number: [reference number]
To whom it may concern,
I have discovered the following problem with the work:
The brick paving on the driveway has been installed badly. The cement between slabs has not set or is missing and it is dangerous to drive on.
The Consumer Rights Act 2015 says that reasonable care and skill must be used while working. In my opinion, you did not use reasonable care and skill when you carried out this work and you have broken your contract with me.
I ask that you:
Reset the paving. As a good will gesture I also request a [desired discount]% discount on the price of the job for the inconvenience your poor quality of work has caused me as I haven’t been able to use my drive for a long time.
Please contact me as soon as possible, and no later than [[number of days]] days from the date on this letter, to agree a date by which this work will be put right.
If I do not hear back from you in the time suggested above, I will consider taking further action and seeking legal advice.
I look forward to hearing from you.
Yours faithfully,
[sender name]
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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