Letter to complain to a trader about poor quality work by Citizens Advice
This template is a formal letter for a consumer to complain to a trader about poor quality work. It references the Consumer Rights Act 2015, asserting that the trader failed to use reasonable care and skill, and requests rectification of the work along with a goodwill discount. The letter also warns of further legal action if the issue is not addressed promptly.
Letter to complain to a trader about poor quality work
Sam Hoolin
8 Park Avenue
Arlton AL1 4CA
[email protected]
01632 960001
Giltham Traders
24 Station Road
Giltham GT16 3LP
12 September 2025
Reference number: 2015/23
To whom it may concern,
I have discovered the following problem with the work:
The brick paving on the driveway has been installed badly. The cement between slabs has not set or is missing and it is dangerous to drive on.
The Consumer Rights Act 2015 says that reasonable care and skill must be used while working. In my opinion, you did not use reasonable care and skill when you carried out this work and you have broken your contract with me.
I ask that you:
Reset the paving. As a good will gesture I also request a 5% discount on the price of the job for the inconvenience your poor quality of work has caused me as I haven’t been able to use my drive for a long time.
Please contact me as soon as possible, and no later than 5 days from the date on this letter, to agree a date by which this work will be put right.
If I do not hear back from you in the time suggested above, I will consider taking further action and seeking legal advice.
I look forward to hearing from you.
Yours faithfully,
Sam Hoolin
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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