Letter to end contract due to poor work and 'lost faith' by Citizens Advice
This template is a formal letter for a client to terminate a contract with a service provider due to unsatisfactory work. It cites specific faults and references the Supply of Goods and Services Act 1982, stating the client's intent to hire an alternative contractor and claim any additional costs.
Letter to end contract due to poor work and lost faith
Sam Hoolin
8 Park Avenue
Arlton AL1 4CA
[email protected]
01632 960001
Giltham Traders
24 Station Road
Giltham GT16 3LP
12 September 2025
To whom it may concern,
The Supply of Goods and Services Act 1982 (as amended)
On 24/08/22 you undertook the following: Laid a new block paved driveway.
The work was done at my home address.
However, the following faults have arisen:
The driveway is uneven
Not all cracks between the blocks have been filled with sand
The Supply of Goods and Services Act 1982 (as amended) requires all work that is carried out to be done so with reasonable care and skill. It also states that materials used must be of satisfactory quality i.e. free from defects.
In the light of the above faults, I have lost faith in your ability to continue the work or to rectify the matter, and am therefore terminating the contract. I will employ an alternative contractor to complete the job and any monies outstanding to you will be used to pay for this work. Should the repairs cost more, I will look to claim the difference from you.
I look forward to your response on this matter, at your earliest convenience.
Yours faithfully,
Sam Hoolin
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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