This document outlines the Cookie Policy for a website, explaining what cookies are, how they are used to enhance user experience and site functionality, and how users can control or disable them. It clarifies that disabling cookies may affect site performance and refers to the Privacy Policy for personal data management.

The Citizens Advice 'Offer to non-priority creditor' joint letter helps joint account holders in financial hardship propose a reduced payment plan to their creditor and request a freeze on interest and charges. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

This document outlines the refund policy for HEY email services, covering both individual (HEY for You) and domain-based (HEY for Domains) subscriptions. It details the conditions under which refunds are granted, including cancellations, forgotten renewals, and dissatisfaction. The policy also touches on account access after cancellation and data retention.

The Citizens Advice template letter to say you received goods or services you didn’t ask for lets consumers refuse unsolicited items and set a deadline for collection at the trader’s expense. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to complain about energy mis-selling helps consumers formally raise concerns when they believe they were misled about a contract. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter before court claim for faulty goods helps consumers request a refund and sets out their intent to pursue legal action. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.