Adam Frankel
General Counsel · Technology & AI
15+ years as General Counsel to technology, cloud & AI companies
Letter to ask to be placed on list of unsecured creditors by Citizens Advice
The Citizens Advice template letter to ask to be placed on the list of unsecured creditors helps consumers submit a claim for goods paid for but not received. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to ask to be placed on list of unsecured creditors
[claimant name]
[claimant address line 1]
[claimant address line 2]
[claimant email]
[claimant phone]
[administrator firm]
[administrator firm address line 1]
[administrator firm address line 2]
[letter date]
To whom it may concern,
Re: [debtor company name]
I understand you are acting as administrators for [debtor company name].
On [purchase date] I bought the following from them:
[describe goods purchased]
I paid the full amount of [claim amount] and the item has not arrived.
I have enclosed proof of my order and confirmation of payment with this letter.
I therefore wish to submit a claim for [claim amount] to you as the administrators.
Please acknowledge this letter within [number of days] days.
I look forward to hearing from you.
Yours faithfully,
[claimant name]
Enc: Proof of order and confirmation of payment
About this template
What is this template?
This is a formal notice to insolvency practitioners rather than a contract or a court filing. It specifically contains placeholders for the purchase date, a description of the goods, and the total claim amount paid. It is not a proof of debt form or a formal witness statement for litigation.
When should you use it?
Use this letter when a business you bought from has gone into administration and you are owed a refund for undelivered items. Use a formal Proof of Debt form instead if the administrator has provided a specific statutory template for the insolvency proceedings.
What's inside
| Clause | Name | What it does |
|---|---|---|
| Body paragraph 1 | Notice of Administration | Identifies the recipient as the acting administrator for the specific debtor company named in the reference line. |
| Body paragraph 2 | Purchase Details | Specifies the purchase date and provides a description of the goods that were ordered but not delivered. |
| Body paragraph 3 | Claim Amount | States the total payment made and confirms that the item has not arrived at the claimant address. |
| Body paragraph 4 | Evidence of Claim | Includes enclosed proof of order and payment confirmation to support the unsecured creditor claim. |
| Body paragraph 6 | Acknowledgment Deadline | Requests that the administrator acknowledge receipt of the claim within a specified number of days. |
Who it's for
- a consumer who paid for goods that were never delivered because the company entered administration
- an individual seeking to be recognized as an unsecured creditor in an insolvency proceeding
- a claimant providing proof of payment to a court-appointed administrator
How long it runs and how it's signed
How long
Used once
Signed by
claimant
Witness
Not required
Notarisation
Not required
Also needed
enclose proof of order; enclose confirmation of payment
England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
Jurisdiction
England & Wales
Source
Document info
HTML document. Document created on Fri Sep 26th, 2025. Last updated on Mon Nov 3rd, 2025.
This document is public
Licensed under Proprietary / All Rights Reserved.
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