Letter to complain to a phone company about cashback by Citizens Advice
Updated 3 November 2025
The Citizens Advice template letter to complain to a phone company about cashback helps consumers request promised cashback under a phone contract and warns of further action for breach of contract. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to complain to a phone company about cashback
[complainant name]
[complainant street address]
[complainant city and postal code]
[complainant email]
[complainant phone]
[service provider name]
[service provider street address]
[service provider city and postal code]
[letter date]
To whom it may concern,
Account number: [account number]
Re: Mobile Phone Contract
On [contract start date], I entered into a mobile phone contract with you. An essential term of the agreement was that your company would credit me with the following cashback deal:
[[describe cashback deal]]
To date you have not honoured the agreement. I am now giving you [number of days] days to provide the cashback as agreed. If the cashback is not provided I will consider you in breach of contract and may take further action.
Yours faithfully,
[complainant name]
About this template
What is this template?
Letter to complain to a phone company about cashback by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.