Letter to complain to a phone company about cashback by Citizens Advice
The Citizens Advice template letter to complain to a phone company about cashback helps consumers request promised cashback under a phone contract and warns of further action for breach of contract. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to complain to a phone company about cashback
[complainant name]
[complainant street address]
[complainant city and postal code]
[complainant email]
[complainant phone]
[service provider name]
[service provider street address]
[service provider city and postal code]
[letter date]
To whom it may concern,
Account number: [account number]
Re: Mobile Phone Contract
On [contract start date], I entered into a mobile phone contract with you. An essential term of the agreement was that your company would credit me with the following cashback deal:
[[describe cashback deal]]
To date you have not honoured the agreement. I am now giving you [number of days] days to provide the cashback as agreed. If the cashback is not provided I will consider you in breach of contract and may take further action.
Yours faithfully,
[complainant name]
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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