Letter to cancel goods or services bought at home or in a public place by Citizens Advice
Updated 3 November 2025
The Citizens Advice template letter to cancel a contract made at home or in a public place allows consumers to withdraw within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to cancel goods or services bought at home or in a public place
[consumer name]
[consumer street address]
[consumer city and postal code]
[consumer phone]
[consumer email]
[trader name]
[trader street address]
[trader city and postal code]
[letter date]
To whom it may concern,
Re: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
On [purchase date] I entered into the following contract with your representative at my home:
[contract summary]
I have now decided that I do not wish to proceed with the contract.
Under the above Regulations, I have 14 days from receiving the cancellation notice to cancel the contract.
I am therefore giving notice that I want to exercise this right to cancel my contract with you.
Please confirm within [number of days] days of receiving this letter that the contract has been cancelled.
Yours faithfully,
[consumer name]
About this template
What is this template?
Letter to cancel goods or services bought at home or in a public place by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.