Letter to cancel goods or services bought at home or in a public place by Citizens Advice
The Citizens Advice template letter to cancel a contract made at home or in a public place allows consumers to withdraw within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to cancel goods or services bought at home or in a public place
[consumer name]
[consumer street address]
[consumer city and postal code]
[consumer phone]
[consumer email]
[trader name]
[trader street address]
[trader city and postal code]
[letter date]
To whom it may concern,
Re: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
On [purchase date] I entered into the following contract with your representative at my home:
[contract summary]
I have now decided that I do not wish to proceed with the contract.
Under the above Regulations, I have 14 days from receiving the cancellation notice to cancel the contract.
I am therefore giving notice that I want to exercise this right to cancel my contract with you.
Please confirm within [number of days] days of receiving this letter that the contract has been cancelled.
Yours faithfully,
[consumer name]
5.0 out of 5 on Google
Read reviewsAs seen in
About this template
What is this template?
This is a formal notice of withdrawal from a contract made away from a trader's business premises. It is not a complaint or a request for a refund based on faulty goods, but a specific exercise of statutory cancellation rights. The document contains a reference to the 14-day cancellation window and a request for confirmation within a specified number of days.
When should you use it?
Use this letter when you have signed a contract at home or in public and want to cancel it without penalty within two weeks of receiving the cancellation notice. Use a Notice of Rejection if the goods provided are faulty or do not match their description.
Who it's for
- a UK consumer withdrawing from a service agreement signed at their home within 14 days
- an individual canceling a purchase made in a public place under the 2013 Regulations
- a customer seeking written confirmation of contract termination from a trader
How long it runs and how it's signed
Law it's drafted under
England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
Frequently asked questions
A template isn't binding on its own - like any contract, it becomes binding once it's properly completed and signed. Templates in our curated library are professionally drafted for US or UK law; review any template before you sign it.
Yes. Chat with GitLaw to edit any section, or make changes directly in the editor.
Yes, read about team plans here.
Describe what you need in the chat and GitLaw will draft it for you.
Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.
Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.
It depends on the situation. Templates work well for routine business agreements. For anything involving significant money, complex IP, employment, or areas you're unsure about, it's worth getting professional advice before you sign. GitLaw provides templates and tools, not legal advice.
Open any template in GitLaw and describe the change you want in the chat — 'make clause 4 mutual' or 'add a 30-day notice period', for example. GitLaw drafts the revised language and shows it as a suggested edit. You accept, reject, or keep editing from there.
Yes. Upload a Word, PDF, or Markdown file and GitLaw will open it in the editor. You can review, edit, or chat with GitLaw about it the same way you would with any template from the library.
Trusted by 5,000+ businesses
From template to signed, in one place
Every template opens in an editor with an AI agent alongside it.
Open
Pick a template and open it. Nothing to download, and no credit card to start.
Free to open
Edit with AI
Describe your situation in chat and the agent adapts the wording, clause by clause.
Tracked changes you can review
Send and sign
Share it for negotiation, then collect signatures without leaving GitLaw.
eSign included
Built for your legal work,
with practicing lawyers
Trained on 5,500+ clauses and specialist areas of law. Built with a standards committee of independent lawyers.
As seen in
Ready to get started?
No sales calls, no credit card. Just chat with GitLaw.
GitLaw provides templates and tools, not legal advice. Templates are a starting point, not a substitute for advice on your situation - for anything significant, speak to a qualified lawyer.