Adam Frankel
General Counsel · Technology & AI
15+ years as General Counsel to technology, cloud & AI companies
Letter to cancel goods or services bought at home or in a public place by Citizens Advice
Open Legal LibraryUpdated 3 Nov 2025
The Citizens Advice template letter to cancel a contract made at home or in a public place allows consumers to withdraw within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to cancel goods or services bought at home or in a public place
[consumer name]
[consumer street address]
[consumer city and postal code]
[consumer phone]
[consumer email]
[trader name]
[trader street address]
[trader city and postal code]
[letter date]
To whom it may concern,
Re: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
On [purchase date] I entered into the following contract with your representative at my home:
[contract summary]
I have now decided that I do not wish to proceed with the contract.
Under the above Regulations, I have 14 days from receiving the cancellation notice to cancel the contract.
I am therefore giving notice that I want to exercise this right to cancel my contract with you.
Please confirm within [number of days] days of receiving this letter that the contract has been cancelled.
Yours faithfully,
[consumer name]
About this template
What is this template?
This is a formal notice of withdrawal from a contract made away from a trader's business premises. It is not a complaint or a request for a refund based on faulty goods, but a specific exercise of statutory cancellation rights. The document contains a reference to the 14-day cancellation window and a request for confirmation within a specified number of days.
When should you use it?
Use this letter when you have signed a contract at home or in public and want to cancel it without penalty within two weeks of receiving the cancellation notice. Use a Notice of Rejection if the goods provided are faulty or do not match their description.
Who it's for
- a UK consumer withdrawing from a service agreement signed at their home within 14 days
- an individual canceling a purchase made in a public place under the 2013 Regulations
- a customer seeking written confirmation of contract termination from a trader
How long it runs and how it's signed
How long
Used once
Signed by
consumer name
Witness
Not required
Notarisation
Not required
Law it's drafted under
Governed by
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
Jurisdiction
England & Wales
Source
Document info
HTML document. Document created on Fri Sep 26th, 2025. Last updated on Mon Nov 3rd, 2025.
This document is public
Licensed under Proprietary / All Rights Reserved.
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