Free Dispute resolution Templates

The Citizens Advice template letter to complain about an unsatisfactory holiday helps consumers request compensation when a travel company fails to provide the services promised. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to complain about a phone, TV, or internet bill helps consumers challenge incorrect charges and request a corrected statement. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to complain about faulty goods bought on hire purchase helps consumers request a repair or replacement when a trader fails to provide goods that work as expected. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to make a claim for equal liability from a credit provider helps consumers request a remedy for a faulty item bought on credit, citing section 75 of the Consumer Credit Act 1974. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to make time of the essence for undelivered goods helps consumers enforce a strict delivery deadline and request cancellation and a full refund if the trader fails to comply. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to complain about misdescribed goods bought from a private seller helps consumers claim compensation under the Sale of Goods Act 1979 for misdescribed items. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to make time of the essence helps consumers formally notify a trader that delays may lead to contract termination and recover payments for work not completed. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to complain about faulty goods helps consumers request a full refund under the Consumer Rights Act 2015. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to cancel a contract that's been breached helps consumers end an agreement when a trader fails to meet key terms. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to get a loan fee refunded when the loan hasn't been received helps consumers reclaim fees if a loan isn’t arranged within six months. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.