Letter to Claim Damages for Misrepresented Goods or Services by Citizens Advice
Updated 3 November 2025
The Citizens Advice template letter to claim damages for misrepresented goods or services helps consumers cancel a contract or seek compensation when a trader makes false claims. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to claim damages for misrepresented goods or services
[sender name]
[sender address line 1]
[sender address line 2]
[sender phone]
[sender email]
[recipient name]
[recipient address line 1]
[recipient address line 2]
[letter date]
To whom it may concern,
Misrepresentation Act 1967
On [agreement date] I agreed the following service with your company: [describe the service]
I paid [payment amount] via [mode of payment].
At the time of purchase, it was indicated by a representative of your company, [company representative name], that: [agreed service or inclusion].
I have since discovered that this is not the case, therefore I feel the contract was misrepresented to me. As such, I will have no option but to cancel the contract without penalty in accordance with the Misrepresentation Act 1967.
I look forward to your response within [number of days] days so we can resolve this matter amicably.
Yours faithfully,
[sender name]
About this template
What is this template?
Letter to Claim Damages for Misrepresented Goods or Services by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.