Letter to Claim Damages for Misrepresented Goods or Services by Citizens Advice
The Citizens Advice template letter to claim damages for misrepresented goods or services helps consumers cancel a contract or seek compensation when a trader makes false claims. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to claim damages for misrepresented goods or services
[sender name]
[sender address line 1]
[sender address line 2]
[sender phone]
[sender email]
[recipient name]
[recipient address line 1]
[recipient address line 2]
[letter date]
To whom it may concern,
Misrepresentation Act 1967
On [agreement date] I agreed the following service with your company: [describe the service]
I paid [payment amount] via [mode of payment].
At the time of purchase, it was indicated by a representative of your company, [company representative name], that: [agreed service or inclusion].
I have since discovered that this is not the case, therefore I feel the contract was misrepresented to me. As such, I will have no option but to cancel the contract without penalty in accordance with the Misrepresentation Act 1967.
I look forward to your response within [number of days] days so we can resolve this matter amicably.
Yours faithfully,
[sender name]
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About this template
What is this template?
This document is a formal notification of a claim under the Misrepresentation Act 1967 rather than a standard complaint letter. It specifically includes placeholders for the date of agreement, the payment amount, and the specific false statement made by the company representative.
When should you use it?
Use this letter when you have paid for a service that does not match the description given at the point of sale, such as garden waste disposal that was promised but not provided. Use a Section 75 Claim Letter instead if you are claiming directly from a credit card provider for a breach of contract.
Who it's for
- a consumer who entered into an agreement based on false information from a company representative
- an individual seeking to cancel a contract without penalty due to misleading claims
- a customer requiring a formal response from a trader within a specific number of days
How long it runs and how it's signed
Law it's drafted under
England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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