Free Dispute resolution Templates

The Citizens Advice template letter before court claim for faulty goods helps consumers request a refund and sets out their intent to pursue legal action. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to complain about a delayed service helps consumers request that a trader complete agreed work within a specified timeframe under the Consumer Rights Act 2015. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

This template suite from Acas provides a structured framework for conducting disciplinary or grievance investigations, guiding you through defining the scope and issues, planning evidence gathering, scheduling interviews, drafting a report (with findings, witness statements, and recommendations), and managing the overall process transparently and consistently.

This template is a formal letter for an employee to appeal a disciplinary penalty issued by their employer. It allows the employee to clearly state their reasons for the appeal, such as disagreement with the process or outcome, or the introduction of new evidence. The letter also requests a meeting to discuss the appeal and allows the employee to indicate if they wish to be accompanied.

The Citizens Advice template letter to complain about faulty goods supplied with a service helps consumers request a repair, replacement, or compensation under the Consumer Rights Act 2015. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to complain about energy back-billing helps consumers request that Ofgem’s rules are applied when accurate bills have not been received. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to cancel or return goods bought online, over the phone or by mail order helps consumers formally end an order and request a full refund. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to complain about energy mis-selling helps consumers formally raise concerns when they believe they were misled about a contract. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice 'Offer to non-priority creditor' joint letter helps joint account holders in financial hardship propose a reduced payment plan to their creditor and request a freeze on interest and charges. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to complain about energy back-billing helps consumers request that Ofgem’s rules are applied when accurate bills have not been received. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.