Letter to ask for a refund or alternative when a package holiday is changed by Citizens Advice
The Citizens Advice template letter to ask for a refund or alternative when a package holiday is changed helps consumers assert their rights under the Package Travel and Linked Travel Arrangements Regulations 2018. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to ask for a refund or alternative when a package holiday is changed
[sender name]
[sender street address]
[sender city and postal code]
[sender email]
[sender phone]
[recipient name]
[recipient street address]
[recipient city and postal code]
[letter date]
Booking reference: [booking reference]
To whom it may concern,
Re: The Package Travel and Linked Travel Arrangements Regulations 2018
On [booking date] we agreed a contract for:
[package description]
I now find the holiday has changed:
[[describe the holiday changes]]
This constitutes a ‘significant change’ for the purposes of the Package Travel and Linked Travel Arrangements Regulations 2018. I request that you offer me a suitable alternative package.
Please contact me within [number of days] days with your proposals to do this.
Yours faithfully,
[sender name]
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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