Free Consumer law Templates

This template is a letter for a consumer to formally cancel a contract for goods or services. It is designed for purchases made at home or in a public place, leveraging the consumer's rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The letter provides notice of cancellation and requests confirmation from the trader.

This document is a template for a letter of complaint concerning the non-delivery of goods. It allows a consumer to detail their order, payment, and expected delivery date, asserting a breach of the Consumer Rights Act 2015. The letter demands prompt delivery or a full refund for the unreceived items.

This document outlines the terms and conditions for participating in a competition. It details eligibility requirements, prize information, winner announcement procedures, and prize delivery. The terms also cover data protection, publicity, and limitations of liability for the competition promoter.

This is a complaint letter from a customer to a phone company. It addresses an unfulfilled cashback offer related to a mobile phone contract, demanding the agreed cashback within 14 days before considering further legal action for breach of contract.

This template provides a formal letter for a consumer to request a refund of a loan arrangement fee. It is used when the loan has not been provided within six months of application, citing the Consumer Credit Act 1974 as the legal basis for the refund entitlement.

This document is a template for a consumer complaint regarding faulty goods. It outlines a scenario where a customer purchased a defective item and seeks a full refund, citing the Consumer Rights Act 2015. It includes placeholders for specific details of the fault and a request for a response within 14 days.

This document outlines GitHub's cookie policy, detailing how cookies are used to provide and secure their websites, analyze usage, and enhance user experience. It includes a comprehensive table listing various first-party and third-party cookies (from providers like Microsoft, Adobe, Google, Facebook, LinkedIn, etc.), their names, descriptions, and expiration dates. Users can find information on changing non-essential cookie preferences and linking to the Privacy Statement for more details.

This document outlines the terms and conditions for participating in a competition, detailing the rules and obligations for both the promoter and the entrants. It covers eligibility requirements, prize information, winner notification processes, and provisions for data protection and limitation of liability. By participating, individuals agree to adhere to these specified terms.

This template is a formal complaint letter designed for a buyer to send to a seller when goods purchased do not match their description. It allows the buyer to detail the discrepancy and request compensation, citing the Sale of Goods Act 1979. The template provides sections for outlining the specific goods, the original description, the actual condition, and the desired compensation amount.

This document is a Cookie Policy that explains what cookies are, how the website uses them, and how users can control or disable them. It details various types of cookies, including sessional, permanent, necessary, functionality, analytical, and those used for accounts, login, newsletters, orders, surveys, and forms. The policy also addresses third-party cookies from services like Google Analytics and AdSense.