Free Consumer Law Templates

Consumer law: 198 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.

These documents address individual rights and business obligations regarding data privacy, refunds, and debt management. Templates include a Customer refund and return policy for retail goods and a Consumer complaint letter for faulty goods supplied during a service. This category excludes employment disputes and business-to-business supply contracts, which are found in Commercial Contracts.

  • 198 templates
  • Free to edit with AI
  • No account needed to browse

Community library

Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.

Refund Policy Explained: Key Elements and Best Practices for Businesses
This document outlines the terms and conditions for a company's or online shopping platform's return and refund policy. It specifies the timeframe within which customers can return purchases, the conditions products must meet for a return, and the requirements for receiving a full refund.
Updated 17 Oct 2025
General
User-Friendly Credit Account Application Form: Get Approved Faster
This document is an application form for individuals seeking to open a credit account. It collects essential personal, employment, and credit history details from the applicant. The form also includes sections for credit account preferences, a certification and authorization statement, and instructions for submitting the application.
Updated 17 Oct 2025
Cookie Policy - Free Legal Template
This Cookie Policy outlines how a website uses cookies to enhance user experience and track online behavior. It details various types of cookies, including sessional, permanent, necessary, functionality, analytical, and those related to accounts, logins, newsletters, orders, surveys, forms, and site preferences. The policy also explains how users can control or disable cookies and references third-party services like Google Analytics and Google AdSense.
Updated 17 Oct 2025
Downloadable Website Terms & Conditions Template: Simplify Your Legal Framework
This document outlines the legal agreement between a website/company and its users, detailing the terms for website usage, intellectual property rights, acceptable conduct, disclaimers, and limitations of liability. It serves to protect the website's interests and define user obligations, ensuring compliance with legal standards for online services.
Updated 17 Oct 2025
Competition Terms & Conditions - Free Legal Template
This document outlines the terms and conditions for participating in a competition. It details eligibility requirements, the nature of the prize, how winners will be announced and contacted, and arrangements for prize delivery. The terms also cover data protection, publicity, and limitations of liability for the promoter.
Updated 17 Oct 2025
Enhance Your Lease Process: Free Notice of Intent to Vacate Template for Tenants
This document is a formal Notice of Intent to Vacate, used by a tenant to inform their landlord of their intention to move out of a rented property. It serves as official notice, fulfills lease agreement requirements, requests a property walkthrough, and provides a forwarding address for the security deposit refund.
Updated 17 Oct 2025
User-Friendly Credit Account Application Form: Get Approved Faster
This document is an application form for individuals seeking to open a credit account. It collects essential personal, employment, and financial information, including credit history details. The form also includes sections for credit preferences, a certification and authorization statement, and a dedicated section for the financial institution's internal processing and decision-making.
Updated 17 Oct 2025
England & Wales
Ending a hire purchase or a conditional sale agreement - letter by Citizens Advice
This template is a letter for a consumer to formally terminate a hire purchase or conditional sale agreement. It cites sections 99(1) and 100 of the Consumer Credit Act, outlining the consumer's right to terminate and the calculation of liability. The letter requests arrangements for returning goods and confirmation of any outstanding payments.
Updated 17 Oct 2025
Credit Account Application Form - Free Legal Template
This document is an application form designed for individuals to apply for a credit account with a financial institution. It systematically gathers essential personal, employment, and financial history details from the applicant, including information about their credit history and preferences for the new account. The form also features a section for internal office use to manage the application process, verification, and decision-making.
Updated 17 Oct 2025

Browse other categories

Commercial law
2,291 documents
Contract law
1,619 documents
Employment
915 documents
IP
778 documents
Data Protection & Privacy
599 documents
Technology
521 documents
Dispute resolution
500 documents
Property
410 documents
Corporate
303 documents

Frequently asked questions

A template isn't binding on its own - like any contract, it becomes binding once it's properly completed and signed. Templates in our curated library are professionally drafted for US or UK law; review any template before you sign it.

Yes. Chat with GitLaw to edit any section, or make changes directly in the editor.

Yes, read about team plans here.

Describe what you need in the chat and GitLaw will draft it for you.

Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.

Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.

It depends on the situation. Templates work well for routine business agreements. For anything involving significant money, complex IP, employment, or areas you're unsure about, it's worth getting professional advice before you sign. GitLaw provides templates and tools, not legal advice.

Open any template in GitLaw and describe the change you want in the chat — 'make clause 4 mutual' or 'add a 30-day notice period', for example. GitLaw drafts the revised language and shows it as a suggested edit. You accept, reject, or keep editing from there.

Yes. Upload a Word, PDF, or Markdown file and GitLaw will open it in the editor. You can review, edit, or chat with GitLaw about it the same way you would with any template from the library.

Trusted by 5,000+ businesses

Nexus logoMlabs logoTechstars logo

From template to signed, in one place

Every template opens in an editor with an AI agent alongside it.

1

Open

Pick a template and open it. Nothing to download, and no credit card to start.

Free to open

2

Edit with AI

Describe your situation in chat and the agent adapts the wording, clause by clause.

Tracked changes you can review

3

Send and sign

Share it for negotiation, then collect signatures without leaving GitLaw.

eSign included

Built for your legal work,
with practicing lawyers

Trained on 5,500+ clauses and specialist areas of law. Built with a standards committee of independent lawyers.

Adam Frankel

Adam Frankel

General Counsel · Technology & AI

15+ years as General Counsel to technology, cloud & AI companies

US

Juliana Calil

Juliana Calil

Principal Counsel · Technology & Entertainment

20+ years in-house at Google, Intel, Disney and Looker

US · BR

Adam Wardel

Adam Wardel

General Counsel, Data Privacy Officer & AI Advisor

12+ years leading legal & privacy for SaaS and AI companies

US · UK · CA · EU

John Hoffman

John Hoffman

Associate Director, Corporate Counsel · Life Sciences & Technology

20+ years in corporate counsel, incl. senior counsel at Certara

US

Richard Nohe

Richard Nohe

General Counsel · Telecom, Cloud & Data Centers

20+ years in-house, regional General Counsel at BT across 30+ countries

US

Joe Al-Khayat

Joe Al-Khayat

General Counsel · Technology & High-Growth Companies

Cross-jurisdictional M&A and SaaS contracting across the UK, US & Australia

UK · US · AU

Joshua Woo

Joshua Woo

Technology, AI & Privacy Counsel · APAC

Former Goldman Sachs Executive Director for AI, cybersecurity & privacy in APAC

SG · HK

Sahil Verma

Sahil Verma

International Business & Investment Lawyer

13+ years in business law, investment law & dispute resolution

AE

Matthew Willis

Matthew Willis

CRO & General Counsel · SaaS

Former President of the ACC's 2,200-attorney Chicago Chapter · JD + Kellogg MBA

US

Mayowa Ogunrinola

Mayowa Ogunrinola

Legal Consultant · Fintech & AI Compliance

Regulatory strategy, AI governance & data protection for fintech and AI

NG

Steven J. Shanker

Steven J. Shanker

Partner and Chair of Corporate and Employment Law

25+ years as a corporate & employment attorney in New York

US

Rebecca Babbage

Rebecca Babbage

Legal Counsel · Financial Services, Corporate & Governance

UK-qualified solicitor working in-house with regulated entities in financial services

UK

Paul J. Kuo

Paul J. Kuo

Fractional General Counsel · Fintech & Payments

Founder of Twelvestone General Counsel and Chairman of PayU's Supervisory Board

US

Ready to get started?

No sales calls, no credit card. Just chat with GitLaw.

GitLaw provides templates and tools, not legal advice. Templates are a starting point, not a substitute for advice on your situation - for anything significant, speak to a qualified lawyer.