Free Consumer Law Templates

Consumer law: 197 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.

These documents address individual rights and business obligations regarding data privacy, refunds, and debt management. Templates include a Customer refund and return policy for retail goods and a Consumer complaint letter for faulty goods supplied during a service. This category excludes employment disputes and business-to-business supply contracts, which are found in Commercial Contracts.

  • 197 templates
  • Free to edit with AI
  • No account needed to browse

Community library

Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.

Website Disclaimer Template - Free Legal Template
This Website Disclaimer outlines the terms of use, disclosures, and general guidelines for visitors interacting with a website. It clarifies that the information provided is for general and educational purposes only, not professional advice, and limits the website's liability for its content and external links. Users agree to these terms by accessing and using the site.
Updated 17 Oct 2025
Rent Increase Notification - Free Legal Template
This document is a formal notice from a landlord to a tenant, informing them of an upcoming rent increase. It specifies the effective date of the new rent and the updated monthly amount, referencing the terms of the existing lease agreement. The notice also invites the tenant to discuss any concerns regarding the adjustment.
Updated 17 Oct 2025
Cancellation Policy by Basecamp
This document outlines the cancellation policy for various online services provided by 37signals. It details the steps users can take to cancel their accounts, explains what happens to data and billing after cancellation, and describes circumstances under which 37signals may initiate account termination, such as inactivity or abusive behavior.
Updated 17 Oct 2025
Refund Policy - Free Legal Template
This document outlines the terms and conditions for a company's return and refund policy. It details the specific timeframe within which customers must return purchases, the required conditions for an acceptable return, and circumstances under which a refund will not be granted.
Updated 17 Oct 2025
California (US)
California Resident Notice at Collection (CCPA) by Basecamp
This document is a California Resident Notice at Collection, designed to inform California residents about the collection, use, and disclosure of their personal information as required by the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). It outlines categories of personal information collected, the purposes for its use, and the types of third parties with whom it may be disclosed. The notice also addresses rights related to the 'sharing' and 'selling' of personal information, and includes a 'Shine the Light' disclosure.
Updated 17 Oct 2025
Refund Policy Explained: Key Elements and Best Practices for Businesses
This document outlines the terms and conditions for a company's or online shopping platform's return and refund policy. It specifies the timeframe for customers to return purchases, the required condition of the products, and the necessity of a purchase receipt to qualify for a full refund.
Updated 17 Oct 2025
End of Tenancy - free template for your businesses
This document is a formal Lease Termination Notice, designed for a landlord or property owner to inform a tenant about the end of their lease agreement. It outlines the termination date, provides a space to state the reason for termination, and includes details regarding vacating the property and the security deposit refund process. The notice also specifies the required notice period as per the lease agreement.
Updated 17 Oct 2025
Refund Policy Explained: Key Elements and Best Practices for Businesses
This Refund Policy template outlines the conditions and timeframe for customers to return purchased items and receive a refund. It specifies that products must be returned within a certain number of days, in their original condition with all tags, undamaged, and with a purchase receipt. After the specified period or if conditions are not met, no returns or refunds will be accepted.
Updated 17 Oct 2025
England & Wales
Letter to complain about the poor standard of a service by Citizens Advice
This template provides a structured letter for consumers to complain about a poor standard of service. It allows users to detail specific issues, reference the Consumer Rights Act 2015, and request a resolution such as repair or refund within a set timeframe.
Updated 17 Oct 2025
Website Disclaimer Template - Free template for businesses
This Website Disclaimer is a legally binding agreement between a website and its users. It outlines the terms of use, disclaims liability for the accuracy of information, external links, professional advice, and affiliate links. The document also covers testimonials, changes to the policy, user consent, and contact information for inquiries.
Updated 17 Oct 2025

Browse other categories

Commercial law
4k documents
Contract law
3k documents
Dispute resolution
2k documents
Employment
2k documents
Corporate
1k documents
IP
1k documents
Data Protection & Privacy
1k documents
Technology
1k documents
Property
1k documents

Frequently asked questions

A template isn't binding on its own - like any contract, it becomes binding once it's properly completed and signed. Templates in our curated library are professionally drafted for US or UK law; review any template before you sign it.

Yes. Chat with GitLaw to edit any section, or make changes directly in the editor.

Yes, read about team plans here.

Describe what you need in the chat and GitLaw will draft it for you.

Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.

Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.

It depends on the situation. Templates work well for routine business agreements. For anything involving significant money, complex IP, employment, or areas you're unsure about, it's worth getting professional advice before you sign. GitLaw provides templates and tools, not legal advice.

Open any template in GitLaw and describe the change you want in the chat — 'make clause 4 mutual' or 'add a 30-day notice period', for example. GitLaw drafts the revised language and shows it as a suggested edit. You accept, reject, or keep editing from there.

Yes. Upload a Word, PDF, or Markdown file and GitLaw will open it in the editor. You can review, edit, or chat with GitLaw about it the same way you would with any template from the library.

Trusted by 5,000+ businesses

Nexus logoMlabs logoTechstars logo

From template to signed, in one place

Every template opens in an editor with an AI agent alongside it.

1

Open

Pick a template and open it. Nothing to download, and no credit card to start.

Free to open

2

Edit with AI

Describe your situation in chat and the agent adapts the wording, clause by clause.

Tracked changes you can review

3

Send and sign

Share it for negotiation, then collect signatures without leaving GitLaw.

eSign included

Built for your legal work,
with practicing lawyers

Trained on 5,500+ clauses and specialist areas of law. Built with a standards committee of independent lawyers.

5.0 out of 5 on Google

Read reviews

As seen in

Law360
Artificial Lawyer
Insider
Axios Pro
San Francisco Business Times
Built In
Startups Magazine
Business Reporter
Tech.eu

Ready to get started?

No sales calls, no credit card. Just chat with GitLaw.

GitLaw provides templates and tools, not legal advice. Templates are a starting point, not a substitute for advice on your situation - for anything significant, speak to a qualified lawyer.