Free Consumer Law Templates

Consumer law: 197 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.

These documents address individual rights and business obligations regarding data privacy, refunds, and debt management. Templates include a Customer refund and return policy for retail goods and a Consumer complaint letter for faulty goods supplied during a service. This category excludes employment disputes and business-to-business supply contracts, which are found in Commercial Contracts.

  • 197 templates
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Community library

Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.

Offer to non-priority creditor - letter by Citizens Advice
This document is a letter from an individual to a non-priority creditor, such as a bank, explaining their inability to maintain current monthly payments due to illness and unemployment. It proposes a revised payment plan based on a financial statement and requests the creditor to freeze interest and charges.
Updated 17 Oct 2025
England & Wales
Letter to complain about energy back-billing by Citizens Advice
This letter template is designed for an energy customer to formally complain to their energy provider about back-billing issues. It specifically references Ofgem's back-billing rules, stating that the customer should only pay for one year's energy use if they haven't received an accurate bill for over a year. The letter requests an explanation for the billing delay and a resolution, including applying the back-billing rules.
Updated 17 Oct 2025
Competition Terms & Conditions - Free Legal Template
This document outlines the terms and conditions for participating in a competition. It covers eligibility requirements, prize details, winner announcement procedures, prize delivery, data protection, and limitations of liability. Participants agree to these terms by entering the competition.
Updated 17 Oct 2025
Establish Transparency and Trust: Download Our Free Competition Terms & Conditions Template
This document outlines the terms and conditions for participating in a competition. It details eligibility requirements, the nature of the prize, how winners will be announced and contacted, and the process for prize delivery. The terms also cover data protection, publicity, and limitations of liability, which participants agree to by entering.
Updated 17 Oct 2025
England & Wales
Letter to cancel or return goods bought online, over the phone or by mail order by Citizens Advice
This template is a formal letter for a consumer to cancel an order for goods purchased online, over the phone, or by mail order. It cites The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to request a full refund and arrange for the return or collection of the goods.
Updated 17 Oct 2025
England & Wales
Letter to complain about a delay to a service by Citizens Advice
This template is a formal letter designed for a consumer to complain to a service provider about a delay in work that was agreed upon. It references the Consumer Rights Act 2015 and requests the service to be completed within a specified timeframe before further action is considered.
Updated 17 Oct 2025
Competition Terms & Conditions - Free Legal Template
This document outlines the terms and conditions for participating in a competition. It details eligibility requirements, prize information, winner announcement procedures, and prize delivery. The document also covers data protection, publicity, and limitations of liability for the competition promoter.
Updated 17 Oct 2025
Refund Policy by Basecamp
This document outlines a company's fair and simple refund policy, detailing scenarios where full or partial refunds or credits would be granted. It emphasizes customer satisfaction and a case-by-case approach for unique situations, applying to products owned by 37signals LLC.
Updated 17 Oct 2025
Credit Account Application Form - Free Legal Template
This document is an application form for individuals seeking to open a credit account. It gathers essential personal, employment, and financial history details, including previous addresses and income sources. The template also includes sections for credit account preferences, a certification and authorization statement, and a dedicated 'For Office Use Only' section for internal processing by the financial institution.
Updated 17 Oct 2025
Letter to complain about energy mis-selling by Citizens Advice
This document is a formal complaint letter from a consumer to an energy provider. It details a claim of mis-selling an energy contract, specifically regarding a misleading tariff price. The letter requests a written response within 10 working days to address the issue.
Updated 17 Oct 2025

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