Adam Frankel
General Counsel · Technology & AI
15+ years as General Counsel to technology, cloud & AI companies
Free Consumer Law Templates
Consumer law: 198 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.
These documents address individual rights and business obligations regarding data privacy, refunds, and debt management. Templates include a Customer refund and return policy for retail goods and a Consumer complaint letter for faulty goods supplied during a service. This category excludes employment disputes and business-to-business supply contracts, which are found in Commercial Contracts.
- 198 templates
- Free to edit with AI
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198 Consumer law contracts
Community library
Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.
Credit Account Application Form
This document is an application form designed for individuals to apply for a credit account. It collects personal, employment, and credit history details from the applicant, along with preferences for the credit account. The form also includes a certification and authorization section for the applicant to agree to credit checks, and a dedicated section for the financial institution's internal processing and decision-making.
Updated 17 Oct 2025
Offer to non-priority creditor - letter by Citizens Advice
This document is a letter from an individual to a non-priority creditor, such as a bank, explaining their inability to maintain current monthly payments due to illness and unemployment. It proposes a revised payment plan based on a financial statement and requests the creditor to freeze interest and charges.
Updated 17 Oct 2025
England & Wales
Letter to complain about energy back-billing by Citizens Advice
This letter template is designed for an energy customer to formally complain to their energy provider about back-billing issues. It specifically references Ofgem's back-billing rules, stating that the customer should only pay for one year's energy use if they haven't received an accurate bill for over a year. The letter requests an explanation for the billing delay and a resolution, including applying the back-billing rules.
Updated 17 Oct 2025
Competition Terms & Conditions - Free Legal Template
This document outlines the terms and conditions for participating in a competition. It covers eligibility requirements, prize details, winner announcement procedures, prize delivery, data protection, and limitations of liability. Participants agree to these terms by entering the competition.
Updated 17 Oct 2025
Establish Transparency and Trust: Download Our Free Competition Terms & Conditions Template
This document outlines the terms and conditions for participating in a competition. It details eligibility requirements, the nature of the prize, how winners will be announced and contacted, and the process for prize delivery. The terms also cover data protection, publicity, and limitations of liability, which participants agree to by entering.
Updated 17 Oct 2025
England & Wales
Letter to cancel or return goods bought online, over the phone or by mail order by Citizens Advice
This template is a formal letter for a consumer to cancel an order for goods purchased online, over the phone, or by mail order. It cites The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to request a full refund and arrange for the return or collection of the goods.
Updated 17 Oct 2025
England & Wales
Letter to complain about a delay to a service by Citizens Advice
This template is a formal letter designed for a consumer to complain to a service provider about a delay in work that was agreed upon. It references the Consumer Rights Act 2015 and requests the service to be completed within a specified timeframe before further action is considered.
Updated 17 Oct 2025
Competition Terms & Conditions - Free Legal Template
This document outlines the terms and conditions for participating in a competition. It details eligibility requirements, prize information, winner announcement procedures, and prize delivery. The document also covers data protection, publicity, and limitations of liability for the competition promoter.
Updated 17 Oct 2025
Refund Policy by Basecamp
This document outlines a company's fair and simple refund policy, detailing scenarios where full or partial refunds or credits would be granted. It emphasizes customer satisfaction and a case-by-case approach for unique situations, applying to products owned by 37signals LLC.
Updated 17 Oct 2025
Credit Account Application Form - Free Legal Template
This document is an application form for individuals seeking to open a credit account. It gathers essential personal, employment, and financial history details, including previous addresses and income sources. The template also includes sections for credit account preferences, a certification and authorization statement, and a dedicated 'For Office Use Only' section for internal processing by the financial institution.
Updated 17 Oct 2025
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Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.
Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.
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Adam Frankel
General Counsel · Technology & AI
15+ years as General Counsel to technology, cloud & AI companies
Juliana Calil
Principal Counsel · Technology & Entertainment
20+ years in-house at Google, Intel, Disney and Looker
Adam Wardel
General Counsel, Data Privacy Officer & AI Advisor
12+ years leading legal & privacy for SaaS and AI companies
John Hoffman
Associate Director, Corporate Counsel · Life Sciences & Technology
20+ years in corporate counsel, incl. senior counsel at Certara
Richard Nohe
General Counsel · Telecom, Cloud & Data Centers
20+ years in-house, regional General Counsel at BT across 30+ countries
Joe Al-Khayat
General Counsel · Technology & High-Growth Companies
Cross-jurisdictional M&A and SaaS contracting across the UK, US & Australia
Joshua Woo
Technology, AI & Privacy Counsel · APAC
Former Goldman Sachs Executive Director for AI, cybersecurity & privacy in APAC
Sahil Verma
International Business & Investment Lawyer
13+ years in business law, investment law & dispute resolution
Matthew Willis
CRO & General Counsel · SaaS
Former President of the ACC's 2,200-attorney Chicago Chapter · JD + Kellogg MBA
Mayowa Ogunrinola
Legal Consultant · Fintech & AI Compliance
Regulatory strategy, AI governance & data protection for fintech and AI
Steven J. Shanker
Partner and Chair of Corporate and Employment Law
25+ years as a corporate & employment attorney in New York
Rebecca Babbage
Legal Counsel · Financial Services, Corporate & Governance
UK-qualified solicitor working in-house with regulated entities in financial services
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GitLaw provides templates and tools, not legal advice. Templates are a starting point, not a substitute for advice on your situation - for anything significant, speak to a qualified lawyer.