Free Consumer law Templates

The Citizens Advice template letter to say you received goods or services you didn’t ask for lets consumers refuse unsolicited items and set a deadline for collection at the trader’s expense. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to cancel a credit agreement before it starts allows consumers to withdraw from a finance or credit contract under the Consumer Credit Act 1974 (as amended). It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to ask for a refund or alternative when a package holiday is changed helps consumers assert their rights under the Package Travel and Linked Travel Arrangements Regulations 2018. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Citizens Advice template letter to complain to a trader about poor quality work cites the Consumer Rights Act 2015, requests a remedy and goodwill discount, and sets a response deadline. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.

The Seedsummit Privacy Policy explains how a company collects, uses, shares, and stores personal data in compliance with UK data protection laws. It is useful for informing customers of their data rights and ensuring the company meets its legal obligations under the UK GDPR.

The GitHub Cookies Policy explains how GitHub and its partners use cookies to provide core functionality, enhance security, analyse usage, and personalise user experiences across its services. It is part of GitHub’s official privacy policies, offering transparent and regularly updated details on cookie types, purposes, and retention, making it a fully trustworthy source for compliance and user awareness.

The Cancellation Policy explains how account owners can easily cancel their subscriptions directly within the company’s apps—without calls or questions—and what happens to their data afterward. It details timelines for data deletion, refunds, and automatic cancellations for inactive or unpaid accounts, ensuring transparency and user control.

This document outlines the refund policy for HEY email services, covering both individual (HEY for You) and domain-based (HEY for Domains) subscriptions. It details the conditions under which refunds are granted, including cancellations, forgotten renewals, and dissatisfaction. The policy also touches on account access after cancellation and data retention.

Basecamp's Refund Policy offers a straightforward, customer-friendly refund policy: if you’re unhappy with a product for any reason, they’ll make it right—often with a full or partial refund depending on the situation. Refunds are handled case by case, emphasizing fairness, flexibility, and customer satisfaction over rigid rules.

The Mozilla VPN Terms of Service govern the personal, subscription-based use of Mozilla’s VPN service, setting out how the service works, user rights and responsibilities, privacy protections, payment terms, and limits on liability. The terms are issued by Mozilla Corporation for a VPN built in partnership with Mullvad and distributed under the Mozilla Public License, making them suitable for evaluating consumer VPN use, privacy safeguards, and subscription obligations in a well-established open-source software context.