Free Consumer Law Templates

Consumer law: 197 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.

These documents address individual rights and business obligations regarding data privacy, refunds, and debt management. Templates include a Customer refund and return policy for retail goods and a Consumer complaint letter for faulty goods supplied during a service. This category excludes employment disputes and business-to-business supply contracts, which are found in Commercial Contracts.

  • 197 templates
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Community library

Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.

FeaturedEngland & Wales
Offer to non-priority creditor - joint letter by Citizens Advice
This joint letter helps two people propose a revised repayment plan to a non-priority creditor due to financial hardship. It includes a financial statement and requests that the creditor freezes interest and charges while payments are made.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain about energy back-billing by Citizens Advice
The Citizens Advice template letter to complain about energy back-billing helps consumers request that Ofgem’s rules are applied when accurate bills have not been received. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Updated 5 Nov 2025
California (US)
California Resident Notice at Collection (CCPA) (Basecamp)
This privacy notice informs California residents about the personal information a business collects at or before the point of collection. It specifically outlines categories of data, purposes of use, and sharing practices to comply with the California Consumer Privacy Act (CCPA).
Updated 13 Aug 2026
Acceptable Use Policies Github Appeal And Reinstatement (GitHub)
This policy establishes an internal process for users to request account reinstatement or appeal content moderation decisions. It allows users to submit additional information for up to six months after an enforcement action is taken.
Updated 13 Aug 2026
Privacy Policy (UK) by Seedsummit
This privacy policy outlines how a UK-based business handles personal data for account creation, news updates, and website usage. It details the rights of individuals to access, correct, or erase their data in accordance with UK and EU data protection standards.
Updated 13 Aug 2026
US
Cancellation Policy (Basecamp)
This cancellation policy outlines how account owners can end their subscriptions and what happens to their data after termination. It specifies a 30-day window for data recovery before permanent deletion and details the conditions for company-initiated cancellations due to inactivity.
Updated 13 Aug 2026
General
Refund Policy (Hey) (Basecamp)
This policy explains how customers can request refunds for annual and monthly software subscriptions. It outlines specific scenarios for full and prorated refunds, including accidental renewals and dissatisfaction with the service.
Updated 13 Aug 2026
General
Refund Policy by EasyLegalDocs
This refund policy outlines the conditions under which a customer can return products and receive a full refund from a business. It specifies a fixed timeframe for returns and requires products to be in their original condition with all tags and a receipt.
Updated 13 Aug 2026
India
Evidence Affidavit for a Consumer Forum Trial (India).docx
This affidavit records evidence for a trial before an Indian consumer forum. It allows a complainant or witness to state facts about a consumer dispute under oath as part of the formal evidence collection process.
Updated 13 Aug 2026
India
Consumer Complaint Affidavit for a Harmful Beverage (India).docx
This affidavit is used by a consumer in India to document and declare a formal complaint regarding a harmful beverage. It includes details of the purchase, the harmful nature of the product, and a formal verification before a judicial officer or notary.
Updated 13 Aug 2026

Browse other categories

Commercial law
4k documents
Contract law
3k documents
Dispute resolution
2k documents
Employment
2k documents
Corporate
1k documents
IP
1k documents
Data Protection & Privacy
1k documents
Technology
1k documents
Property
1k documents

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A template isn't binding on its own - like any contract, it becomes binding once it's properly completed and signed. Templates in our curated library are professionally drafted for US or UK law; review any template before you sign it.

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Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.

Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.

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