Free Consumer Law Templates

Consumer law: 197 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.

These documents address individual rights and business obligations regarding data privacy, refunds, and debt management. Templates include a Customer refund and return policy for retail goods and a Consumer complaint letter for faulty goods supplied during a service. This category excludes employment disputes and business-to-business supply contracts, which are found in Commercial Contracts.

  • 197 templates
  • Free to edit with AI
  • No account needed to browse

Community library

Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.

India
Hire-Purchase Agreement for a Vehicle (India).docx
This template outlines the terms for purchasing a vehicle in India through a hire-purchase arrangement, where ownership transfers after the final payment. It specifies the installment schedule, down payment, and the hirer's responsibility for vehicle maintenance and insurance during the term.
Updated 13 Aug 2026
Sale of Goods (US)
Comprehensive sale of goods agreement for B2B transactions with multi-state legal options
Updated 27 Apr 2026
Sale of Goods Agreement (US) by OCS
A sale of goods agreement for B2B transactions in the United States, providing detailed terms for delivery, inspections, and warranties. It includes jurisdiction-specific options for New York, California, Texas, and Delaware laws, and features a separate commercial terms exhibit.
Updated 9 Sep 2026
US
VPN Terms of Service by Mozilla
This document outlines the Terms of Service for Mozilla VPN, a Virtual Private Network service. It details user eligibility, privacy practices, service permissions, and payment terms for the automatically renewing subscription. It also covers cancellation policies, Mozilla's liability limitations, and specifies California law as the governing law.
Updated 9 Dec 2025
England & Wales
Letter to complain to a trader about poor quality work by Citizens Advice
This template is a formal letter for a consumer to complain to a trader about poor quality work. It references the Consumer Rights Act 2015, asserting that the trader failed to use reasonable care and skill, and requests rectification of the work along with a goodwill discount. The letter also warns of further legal action if the issue is not addressed promptly.
Updated 17 Oct 2025
Refund Policy - Free Legal Template
This document outlines a company's refund policy, detailing the terms and conditions under which customers can return purchases and receive a refund. It specifies the timeframe for returns, the required condition of the product, and necessary documentation like a purchase receipt.
Updated 17 Oct 2025
Establish Transparency and Trust: Download Our Free Competition Terms & Conditions Template
This document outlines the terms and conditions for participating in a competition. It covers eligibility requirements, details about the prize, the winner announcement process, prize delivery, and clauses related to data protection and limitation of liability. Participants agree to these terms by entering the competition.
Updated 17 Oct 2025
European Union
6. Privacy Policies - GitHub General Privacy Statement
This document outlines the GitHub Privacy Statement, detailing how GitHub, Inc. and GitHub B.V. handle users' Personal Data when interacting with their websites, applications, and services. It explains what data is collected, how it's used, and with whom it might be shared, distinguishing between GitHub as a Data Controller and Data Processor. The statement also covers user privacy rights, international data transfers, and compliance with frameworks like GDPR and the Data Privacy Framework.
Updated 17 Oct 2025
Lodging with Confidence: Customizable Lodger Agreement Template Available
This Lodger Agreement outlines the terms and conditions between a landlord and a lodger for shared residential property. It details exclusive and shared areas, rent, deposit, and the obligations of both parties, ensuring mutual comfort and respect.
Updated 17 Oct 2025
England & Wales
Letter to say you received goods or services you didn't ask for by Citizens Advice
This document is a template for a letter a consumer can send to a trader after receiving unsolicited goods or services. It clearly states that the items were not ordered and informs the trader that the consumer will make the goods available for collection at the trader's expense. After a specified period, the consumer will treat the goods as their own if not collected.
Updated 17 Oct 2025

Browse other categories

Commercial law
4k documents
Contract law
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Dispute resolution
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Employment
2k documents
Corporate
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IP
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Data Protection & Privacy
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Technology
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Property
1k documents

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A template isn't binding on its own - like any contract, it becomes binding once it's properly completed and signed. Templates in our curated library are professionally drafted for US or UK law; review any template before you sign it.

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Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.

Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.

It depends on the situation. Templates work well for routine business agreements. For anything involving significant money, complex IP, employment, or areas you're unsure about, it's worth getting professional advice before you sign. GitLaw provides templates and tools, not legal advice.

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