General Terms and Conditions (Services Business)
These Terms and Conditions govern the use of the website and the provision of services by a UK company, setting out the rights and responsibilities of the business and its customers. They explain how services may be requested, payment terms, scope and limitations of the services, and other key matters such as IP, liability, cancellations, and dispute resolution.
Website Terms and Conditions
Important: This is a general template for a website for a UK business that provides services. It is not a substitute for legal advice and must be reviewed and adapted to reflect your business activities, risk profile, target users (B2B or B2C), and any sector‑specific regulatory requirements.
Terms and conditions are highly dependent on the specific business and services provided. Make sure to customise this template accordingly.
Last Updated: [date last updated]
Introduction
Welcome to [company name] ("we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website [website url] (the "Website") and your purchase of [services offered by the company] from us.
By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website.
[company name] is a company registered in England and Wales under company number [company number], with our registered office at [company registered address].
Our VAT number is [company vat number].
Definitions
"Customer", "you", and "your" refer to the person accessing or using the Website or purchasing Services from us.
"Content" means all text, images, audio, video, and other materials on the Website.
"Services" means the services described in Section 4.1, on the Website, and/or as otherwise agreed between you and us.
"Order" means your request to purchase [services offered by the company] from us.
Use of the Website
3.1 Permitted Use
You may use our Website for lawful purposes only and in accordance with these Terms. You agree not to:
Use the Website in any way that violates any applicable local, national, or international law or regulation
Transmit any unsolicited or unauthorised advertising or promotional material
Attempt to gain unauthorised access to any part of the Website, server, or network
Introduce viruses, trojans, worms, or other malicious material
Collect or harvest any personally identifiable information from the Website
Reproduce, duplicate, copy, or resell any part of the Website without our express written permission
3.2 Account Registration
Include only if your website requires account registration
To access certain features of our Website, you may need to register for an account. You agree to:
Provide accurate, current, and complete information
Maintain and promptly update your account information
Keep your password secure and confidential
Notify us immediately of any unauthorised use of your account
Be responsible for all activities that occur under your account
We reserve the right to suspend or terminate your account if we suspect any breach of these Terms.
Services
4.1 Description of Services
We provide [services offered by the company] (the "Services").
We will provide the Services with reasonable skill and care. We will make every effort to ensure that descriptions of services and related Content on the Website are accurate. However, we do not warrant that such descriptions or Content are accurate, complete, reliable, current, or error-free.
4.2 Availability
All Services are subject to availability.
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About this template
What is this template?
This document is a contract between a service provider and a website user or customer. It contains specific consumer protection language mandated by the Consumer Contracts Regulations 2013 and detailed liability caps in GBP. It is not a dedicated software-as-a-service (SaaS) agreement as it lacks detailed service level agreement (SLA) or hosting provisions.
When should you use it?
Use this when launching a website that allows users to book or purchase services in the UK. If you are selling physical goods rather than services, use a Supply of Goods Agreement instead.
What's inside
| Clause | Name | What it does |
|---|---|---|
| 1 | Introduction | Identifies the company by its England and Wales registration number and sets the Website URL as the governing domain. |
| 4.3 | Pricing | States that prices are in GBP and mandates a specific notice period for any changes to subscription fees. |
| 6.1 | Consumer Cancellation Rights | Grants consumers a 14-day window to cancel the contract without providing a reason under the Consumer Contracts Regulations 2013. |
| 8.3 | Maximum Liability | Limits the company's total liability to a specific capped amount or the total fees paid by the Customer. |
| 12 | Changes to These Terms | Obliges the company to provide at least 14 days' notice for material changes to the terms via email or website notice. |
| 20 | Governing Law and Jurisdiction | Subjects the agreement to the laws of England and Wales and grants consumers the right to use their local courts. |
Who it's for
- a UK service provider selling through a website to both B2B and B2C customers
- a business requiring structured terms for user account registration and digital service delivery
- a company needing to comply with UK consumer cancellation rights for distance contracts
How long it runs and how it's signed
Law it's drafted under
England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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