Free Consumer Law Templates

Consumer law: 197 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.

These documents address individual rights and business obligations regarding data privacy, refunds, and debt management. Templates include a Customer refund and return policy for retail goods and a Consumer complaint letter for faulty goods supplied during a service. This category excludes employment disputes and business-to-business supply contracts, which are found in Commercial Contracts.

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Community library

Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.

England & Wales
Letter to complain about non-delivery of goods by Citizens Advice
This document is a template for a letter of complaint concerning the non-delivery of goods. It allows a consumer to detail their order, payment, and expected delivery date, asserting a breach of the Consumer Rights Act 2015. The letter demands prompt delivery or a full refund for the unreceived items.
Updated 17 Oct 2025
Competition Terms & Conditions - Free Legal Template
This document outlines the terms and conditions for participating in a competition. It details eligibility requirements, prize information, winner announcement procedures, and prize delivery. The terms also cover data protection, publicity, and limitations of liability for the competition promoter.
Updated 17 Oct 2025
England & Wales
Letter to complain to a phone company about cashback by Citizens Advice
This is a complaint letter from a customer to a phone company. It addresses an unfulfilled cashback offer related to a mobile phone contract, demanding the agreed cashback within 14 days before considering further legal action for breach of contract.
Updated 17 Oct 2025
England & Wales
Letter to get a loan fee refunded when the loan hasn't been received by Citizens Advice
This template provides a formal letter for a consumer to request a refund of a loan arrangement fee. It is used when the loan has not been provided within six months of application, citing the Consumer Credit Act 1974 as the legal basis for the refund entitlement.
Updated 17 Oct 2025
England & Wales
Letter to complain about faulty goods bought from a company by Citizens Advice
This document is a template for a consumer complaint regarding faulty goods. It outlines a scenario where a customer purchased a defective item and seeks a full refund, citing the Consumer Rights Act 2015. It includes placeholders for specific details of the fault and a request for a response within 14 days.
Updated 17 Oct 2025
European Union
Privacy Policies Github Cookies (GitHub)
This document outlines GitHub's cookie policy, detailing how cookies are used to provide and secure their websites, analyze usage, and enhance user experience. It includes a comprehensive table listing various first-party and third-party cookies (from providers like Microsoft, Adobe, Google, Facebook, LinkedIn, etc.), their names, descriptions, and expiration dates. Users can find information on changing non-essential cookie preferences and linking to the Privacy Statement for more details.
Updated 17 Oct 2025
Competition Terms & Conditions - Free Legal Template
This document outlines the terms and conditions for participating in a competition, detailing the rules and obligations for both the promoter and the entrants. It covers eligibility requirements, prize information, winner notification processes, and provisions for data protection and limitation of liability. By participating, individuals agree to adhere to these specified terms.
Updated 17 Oct 2025
England & Wales
Letter to complain about misdescribed goods bought from a private seller by Citizens Advice
This template is a formal complaint letter designed for a buyer to send to a seller when goods purchased do not match their description. It allows the buyer to detail the discrepancy and request compensation, citing the Sale of Goods Act 1979. The template provides sections for outlining the specific goods, the original description, the actual condition, and the desired compensation amount.
Updated 17 Oct 2025
Cookie Policy - Free Legal Template
This document is a Cookie Policy that explains what cookies are, how the website uses them, and how users can control or disable them. It details various types of cookies, including sessional, permanent, necessary, functionality, analytical, and those used for accounts, login, newsletters, orders, surveys, and forms. The policy also addresses third-party cookies from services like Google Analytics and AdSense.
Updated 17 Oct 2025
User-Friendly Credit Account Application Form: Get Approved Faster
This document is an application form for individuals seeking to open a credit account with a financial institution. It collects essential personal, employment, and credit history details, along with preferences for the credit account. The form includes a certification and authorization section for the applicant to consent to credit checks and information sharing.
Updated 17 Oct 2025

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Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.

Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.

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