Free Consumer Law Templates

Consumer law: 197 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.

These documents address individual rights and business obligations regarding data privacy, refunds, and debt management. Templates include a Customer refund and return policy for retail goods and a Consumer complaint letter for faulty goods supplied during a service. This category excludes employment disputes and business-to-business supply contracts, which are found in Commercial Contracts.

  • 197 templates
  • Free to edit with AI
  • No account needed to browse

Community library

Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.

Copyright Notice - Free Legal Template
This document is a Website Disclaimer that establishes a legally binding agreement between a website user and the website operator. It outlines general guidelines, disclosures, and terms of use, clarifying the nature of the content provided and limiting the website's liability. The disclaimer covers aspects such as intellectual property, external links, professional advice, affiliate relationships, and user testimonials.
Updated 17 Oct 2025
England & Wales
Letter to complain about a holiday by Citizens Advice
This template is a formal letter for a customer to complain about an unsatisfactory holiday experience. It outlines common issues such as misrepresentation of services or facilities and seeks compensation from the holiday provider under relevant consumer protection regulations.
Updated 17 Oct 2025
Maximizing Tenant Success: Designing an Effective Tenancy Application Form
This document is a Tenancy Application Form designed to gather comprehensive information from prospective tenants. It collects details regarding the property of interest, the applicant's personal and contact information, residential history, employment and income, and references. The form aims to assist landlords in assessing an applicant's eligibility for tenancy.
Updated 17 Oct 2025
Rent Increase Notification - Free Legal Template
This template provides a formal notice from a landlord to a tenant regarding an upcoming rent increase. It specifies the current and new rent amounts, the effective date of the change, and the rental property address, aligning with the terms of an existing lease agreement.
Updated 17 Oct 2025
England & Wales
Letter for repaying debt to your energy supplier by Citizens Advice
This document is a template letter for a customer to send to their energy supplier to negotiate a more affordable debt repayment rate. It allows the customer to outline their personal circumstances, such as having a disabled child and being a single parent, to support their request for a reduced weekly payment. The letter references the energy regulator's requirement for suppliers to consider a customer's ability to pay.
Updated 17 Oct 2025
Refund Policy Explained: Key Elements and Best Practices for Businesses
This document outlines the terms and conditions for a company's or online shopping platform's return and refund policy. It specifies the timeframe for customers to return purchases, the conditions products must meet for a return to be accepted, and when a full refund will be issued.
Updated 17 Oct 2025
Enhance Your Lease Process: Free Notice of Intent to Vacate Template for Tenants
This document is a formal letter from a tenant to their landlord, serving as an official notice of intent to vacate a rental property. It specifies the vacate date, confirms adherence to the lease's notice period, requests a pre-move-out inspection, and provides a forwarding address for the security deposit refund.
Updated 17 Oct 2025
Effective Rent Increase Notifications: Templates and Strategies for Success
This document is a formal notice from a landlord to a tenant, informing them of an upcoming increase in their monthly rent. It specifies the effective date of the increase and the new rent amount, referencing the terms of the existing lease agreement. The notice also provides contact information for any questions or concerns.
Updated 17 Oct 2025
England & Wales
Letter to complain about faulty goods supplied with a service by Citizens Advice
This template is a formal letter for consumers to complain about faulty goods supplied as part of a service. It references the Consumer Rights Act 2015 and allows the user to detail the issue, supporting evidence, and desired resolution, such as replacement or compensation for damages. The letter sets a deadline for response before further action is considered.
Updated 17 Oct 2025
Credit Account Application Form
This document is an application form designed for individuals to apply for a credit account. It collects personal, employment, and credit history details from the applicant, along with preferences for the credit account. The form also includes a certification and authorization section for the applicant to agree to credit checks, and a dedicated section for the financial institution's internal processing and decision-making.
Updated 17 Oct 2025

Browse other categories

Commercial law
4k documents
Contract law
3k documents
Dispute resolution
2k documents
Employment
2k documents
Corporate
1k documents
IP
1k documents
Data Protection & Privacy
1k documents
Technology
1k documents
Property
1k documents

Frequently asked questions

A template isn't binding on its own - like any contract, it becomes binding once it's properly completed and signed. Templates in our curated library are professionally drafted for US or UK law; review any template before you sign it.

Yes. Chat with GitLaw to edit any section, or make changes directly in the editor.

Yes, read about team plans here.

Describe what you need in the chat and GitLaw will draft it for you.

Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.

Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.

It depends on the situation. Templates work well for routine business agreements. For anything involving significant money, complex IP, employment, or areas you're unsure about, it's worth getting professional advice before you sign. GitLaw provides templates and tools, not legal advice.

Open any template in GitLaw and describe the change you want in the chat — 'make clause 4 mutual' or 'add a 30-day notice period', for example. GitLaw drafts the revised language and shows it as a suggested edit. You accept, reject, or keep editing from there.

Yes. Upload a Word, PDF, or Markdown file and GitLaw will open it in the editor. You can review, edit, or chat with GitLaw about it the same way you would with any template from the library.

Trusted by 5,000+ businesses

Nexus logoMlabs logoTechstars logo

From template to signed, in one place

Every template opens in an editor with an AI agent alongside it.

1

Open

Pick a template and open it. Nothing to download, and no credit card to start.

Free to open

2

Edit with AI

Describe your situation in chat and the agent adapts the wording, clause by clause.

Tracked changes you can review

3

Send and sign

Share it for negotiation, then collect signatures without leaving GitLaw.

eSign included

Built for your legal work,
with practicing lawyers

Trained on 5,500+ clauses and specialist areas of law. Built with a standards committee of independent lawyers.

5.0 out of 5 on Google

Read reviews

As seen in

Law360
Artificial Lawyer
Insider
Axios Pro
San Francisco Business Times
Built In
Startups Magazine
Business Reporter
Tech.eu

Ready to get started?

No sales calls, no credit card. Just chat with GitLaw.

GitLaw provides templates and tools, not legal advice. Templates are a starting point, not a substitute for advice on your situation - for anything significant, speak to a qualified lawyer.