Letter for repaying debt to your energy supplier by Citizens Advice
Updated 17 October 2025
This document is a template letter for a customer to send to their energy supplier to negotiate a more affordable debt repayment rate. It allows the customer to outline their personal circumstances, such as having a disabled child and being a single parent, to support their request for a reduced weekly payment. The letter references the energy regulator's requirement for suppliers to consider a customer's ability to pay.
Letter for repaying debt to your energy supplier
Sam Hoolin
8 Park Avenue
Arlton
AL1 4CA
01632 960001
British Power
24 Station Road
Giltham GT16 3LP
12 September 2025
Type of supply: Dual fuel Account number: A632145 Reference number: JH556612
To whom it may concern,
Re: Debt repayment agreement with British Power
I am writing due to concerns about my weekly repayment rate.
I understand that I owe £236 to you.
The current weekly repayment rate of £10 is difficult for me to meet, and I would like to negotiate a more affordable rate.
Ofgem the energy regulator requires energy suppliers to consider customer circumstances and ability to pay when agreeing to a debt repayment plan. Please consider my situation:
I have a 2-year-old disabled son, and I am a single parent who has recently separated from my partner.
I would prefer if I could repay this debt at a weekly rate of £5.
Please respond to this letter confirming my new repayment rate, including any other information you feel would be relevant or helpful to me, such as trust fund or energy efficiency information.
Please reply in writing within 10 working days.
Thank you.
Yours faithfully,
Sam Hoolin
About this template
What is this template?
Letter for repaying debt to your energy supplier by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.