Letter to cancel a credit agreement before it starts by Citizens Advice
The Citizens Advice template letter to cancel a credit agreement before it starts allows consumers to withdraw from a finance or credit contract under the Consumer Credit Act 1974 (as amended). It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to cancel a credit agreement before it starts
[sender name]
[sender street]
[sender city postal]
[sender email]
[sender phone]
[bank name]
[bank street]
[bank city postal]
[letter date]
Account number: [account number]
Account holder's name: [account holder name]
Reference number: [reference number]
To whom it may concern,
Consumer Credit Act 1974 (as amended)
On [agreement date], I entered into a finance agreement with you for the following:
[goods description]
I contacted you by phone on [contact date] to confirm that, as the agreement has not yet been executed, I wish to withdraw from the agreement.
Please accept this letter as confirmation of my withdrawal.
Please confirm within [number of days] days that the above agreement has been terminated, and that any monies paid will be refunded in full.
Yours faithfully,
[sender name]
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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