Letter to cancel a service arranged online, over the phone or by mail order by Citizens Advice
Updated 3 November 2025
The Citizens Advice template letter to cancel a service arranged online, by phone, or by mail order helps consumers terminate the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to cancel a service arranged online, over the phone or by mail order
[consumer name]
[consumer address line 1]
[consumer address line 2]
[consumer phone]
[consumer email]
[provider name]
[provider address line 1]
[provider address line 2]
[letter date]
Reference number: [reference number]
To whom it may concern,
Re: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
I recently entered into a contract to buy the following service:
[describe service purchased]
Under the above Regulations, I would like to cancel the contract.
Yours faithfully,
[consumer name]
About this template
What is this template?
Letter to cancel a service arranged online, over the phone or by mail order by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.