Letter to cancel a service arranged online, over the phone or by mail order by Citizens Advice
The Citizens Advice template letter to cancel a service arranged online, by phone, or by mail order helps consumers terminate the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to cancel a service arranged online, over the phone or by mail order
[consumer name]
[consumer address line 1]
[consumer address line 2]
[consumer phone]
[consumer email]
[provider name]
[provider address line 1]
[provider address line 2]
[letter date]
Reference number: [reference number]
To whom it may concern,
Re: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
I recently entered into a contract to buy the following service:
[describe service purchased]
Under the above Regulations, I would like to cancel the contract.
Yours faithfully,
[consumer name]
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England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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