Letter to complain about faulty goods bought on hire purchase by Citizens Advice
Updated 17 October 2025
This template is a formal letter for a consumer to complain to a finance provider about faulty goods acquired through a Hire Purchase agreement. It cites the Consumer Rights Act 2015 and requests a resolution within 14 days for a defective product.
Letter to complain about faulty goods bought on hire purchase
Sam Hoolin
8 Park Avenue Arlton AL1 4CA
01632 960001
Giltham City Bank
24 Station Road
Giltham GT16 3LP
12 September 2025
To whom it may concern,
Account number: 12345678
Consumer Rights Act 2015
On 26 October 2022 I entered into a Hire Purchase agreement with you for Thread+Go sewing machine model 5400 from Giltham Traders.
I now have a problem with the goods:
the machine stops working after 15 minutes of use and then takes at least an hour to switch back on.
I understand that under the above legislation, it is your responsibility to resolve the matter and would therefore ask that this is done within the next 14 days.
Yours faithfully,
Sam Hoolin
About this template
What is this template?
Letter to complain about faulty goods bought on hire purchase by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.