Free Consumer Law Templates

Consumer law: 197 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.

These documents address individual rights and business obligations regarding data privacy, refunds, and debt management. Templates include a Customer refund and return policy for retail goods and a Consumer complaint letter for faulty goods supplied during a service. This category excludes employment disputes and business-to-business supply contracts, which are found in Commercial Contracts.

  • 197 templates
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Community library

Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.

FeaturedEngland & Wales
Request to write off a debt - letter by Citizens Advice
This letter assists individuals in requesting that a creditor write off an outstanding debt due to severe financial hardship. It includes placeholders for explaining specific personal circumstances, such as long-term illness, and refers to an enclosed financial statement as evidence of inability to pay.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain about a delay to a service by Citizens Advice
This formal letter is for consumers to complain to a service provider about a failure to start or complete work by an agreed date. It provides a structured way to demand a remedy within a specific number of days before taking further action.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to end contract due to poor work and 'lost faith' by Citizens Advice
This letter terminates a contract for services that began before 1 October 2015 due to poor workmanship and a loss of faith in the contractor. It cites the Supply of Goods and Services Act 1982 to justify hiring an alternative contractor and seeking recovery of additional costs.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain about misdescribed goods bought from a private seller by Citizens Advice
This formal letter is for consumers in the UK who have purchased items from a private individual that do not match the description provided at the time of sale. It facilitates a claim for financial compensation based on the difference in value between the price paid and the actual worth of the goods.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to ask for a refund or alternative when a package holiday is changed by Citizens Advice
This letter helps travelers request a refund or an alternative holiday when a travel company makes a significant change to a booked package. It invokes consumer rights under the Package Travel and Linked Travel Arrangements Regulations 2018 to resolve booking discrepancies.
Updated 13 Aug 2026
Featured
Letter to cancel or return goods bought online, over the phone or by mail order by Citizens Advice
This formal letter allows consumers to cancel an order and request a full refund for items purchased remotely. It follows the standard UK cooling-off period requirements for goods bought online, over the phone, or via mail order.
Updated 13 Aug 2026
FeaturedEngland & Wales
Ending a hire purchase or a conditional sale agreement - letter by Citizens Advice
This letter allows a consumer to terminate a hire purchase or conditional sale agreement. It cites statutory rights under the Consumer Credit Act to end the agreement and requests instructions for returning the goods.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to switch energy supplier if you have a prepayment meter by Citizens Advice
This formal letter helps energy customers in the UK challenge an objection to their request to switch suppliers when they have a prepayment meter. It cites the Debt Assignment Protocol (DAP) which allows switching if the outstanding debt is £500 or less.
Updated 13 Aug 2026
FeaturedEngland & Wales
No money to pay creditors - joint letter by Citizens Advice
This formal letter is for joint debtors to notify a creditor that they have no disposable income to make payments. It provides a structured way to request an interest freeze and an account hold while a financial statement is reviewed.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain to an energy supplier by Citizens Advice
This letter template helps domestic energy customers lodge a formal complaint with their gas or electricity supplier regarding missing bills. It establishes a clear timeline for the 8-week resolution period required before a consumer can escalate the matter to the energy ombudsman.
Updated 13 Aug 2026

Browse other categories

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Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.

Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.

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