Letter to switch energy supplier if you have a prepayment meter by Citizens Advice
The Citizens Advice template letter to switch energy supplier helps consumers with a prepayment meter respond to a supplier’s objection and assert their right to switch despite a small debt. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to switch energy supplier if you have a prepayment meter
[sender name]
[sender address line 1]
[sender address line 2]
[sender email]
[sender phone]
[recipient name]
[recipient address line 1]
[recipient address line 2]
[letter date]
To whom it may concern,
Account number: [account number]
I am writing in response to your letter dated [objection letter date].
You objected to my request to switch suppliers because of my debt, but customers with a debt of £500 or less are eligible to switch under the Debt Assignment Protocol (DAP).
My current debt amounts to [debt amount], so I am writing to ask you to complete my switch to [new supplier].
[old/current supplier] does not need my consent to share my details with [new supplier] (as previously thought under the requirements of the Data Protection Act 1998 and clarified by Ofgem in September 2014), so my request to switch suppliers should be completed.
I look forward to your reply.
Yours faithfully,
[sender name]
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About this template
What is this template?
This is a dispute letter specifically for prepayment energy customers in the UK. It identifies the £500 debt threshold for switching and is not a general complaint or a notice to cancel a contract without a new supplier.
When should you use it?
Use this when a current energy provider blocks a switch due to debt despite the customer being eligible under the Debt Assignment Protocol. Use a standard 'Notice of Cancellation' if you are within a cooling-off period and have no debt.
What's inside
| Clause | Name | What it does |
|---|---|---|
| Account number | Account Identification | Identifies the customer account and references a specific objection letter date received from the current supplier. |
| Debt Assignment Protocol (DAP) | Switch Eligibility Notification | Asserts the customer's right to switch provided their debt is £500 or less as per the Debt Assignment Protocol. |
| Data Protection Act 1998 | Data Sharing Authorization | Confirms that the current supplier can share details with the new supplier without further consent following Ofgem's 2014 clarification. |
Who it's for
- a UK energy consumer with a prepayment meter facing a supplier objection due to debt
- a customer with utility debt under £500 attempting to move to a new supplier
How long it runs and how it's signed
Law it's drafted under
England & Wales note
This version is drafted for England & Wales. Scotland and Northern Ireland differ on some points — for example notice periods and tribunal procedure. Tell GitLaw where you hire and it adjusts the draft.
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