Letter to switch energy supplier if you have a prepayment meter by Citizens Advice
Updated 3 November 2025
The Citizens Advice template letter to switch energy supplier helps consumers with a prepayment meter respond to a supplier’s objection and assert their right to switch despite a small debt. It is part of Citizens Advice’s widely trusted library of open, lawyer-vetted letter templates.
Letter to switch energy supplier if you have a prepayment meter
[sender name]
[sender address line 1]
[sender address line 2]
[sender email]
[sender phone]
[recipient name]
[recipient address line 1]
[recipient address line 2]
[letter date]
To whom it may concern,
Account number: [account number]
I am writing in response to your letter dated [objection letter date].
You objected to my request to switch suppliers because of my debt, but customers with a debt of £500 or less are eligible to switch under the Debt Assignment Protocol (DAP).
My current debt amounts to [debt amount], so I am writing to ask you to complete my switch to [new supplier].
[old/current supplier] does not need my consent to share my details with [new supplier] (as previously thought under the requirements of the Data Protection Act 1998 and clarified by Ofgem in September 2014), so my request to switch suppliers should be completed.
I look forward to your reply.
Yours faithfully,
[sender name]
About this template
What is this template?
Letter to switch energy supplier if you have a prepayment meter by Citizens Advice is a free, ready-to-use Consumer law template you can open, customize, and download on GitLaw. It gives you a professionally structured starting point, so you never have to draft from a blank page. The wording is plain and modern, organized into clear sections that are easy to read, edit, and adapt to your own situation before you share or sign it.
When should you use it?
Reach for this Consumer law template whenever you need a reliable agreement quickly and want to be sure the essentials are covered. It suits individuals, freelancers, startups, and established businesses alike. Instead of paying for a document drafted from scratch, you can start here, tailor the details to your arrangement, and have a polished draft ready in minutes. This version is drafted with England & Wales in mind, though you should always review the final wording against the laws that apply to you.
What's typically included?
A well-drafted Consumer law usually sets out the parties involved, the scope of the agreement, and each side's rights and responsibilities. Expect sections covering key terms and definitions, how long the agreement lasts, how it can be ended, and what happens if something goes wrong. This template brings those building blocks together in a sensible order, so you can focus on the specifics rather than worrying about what to include. Open it to read the full document, then sign up to edit, negotiate, and e-sign it directly in GitLaw.