Free Consumer Law Templates

Consumer law: 197 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.

These documents address individual rights and business obligations regarding data privacy, refunds, and debt management. Templates include a Customer refund and return policy for retail goods and a Consumer complaint letter for faulty goods supplied during a service. This category excludes employment disputes and business-to-business supply contracts, which are found in Commercial Contracts.

  • 197 templates
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  • No account needed to browse

Community library

Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.

FeaturedEngland & Wales
Letter to complain about the poor standard of a service by Citizens Advice
This letter helps a consumer complain to a service provider about poor workmanship or defects under UK law. It demands a repair or a refund within a specific number of days, citing the statutory right to reasonable care and skill.
Updated 13 Aug 2026
Featured
Letter to Claim Damages for Misrepresented Goods or Services by Citizens Advice
This letter assists consumers in claiming damages or cancelling a contract when a trader has misrepresented goods or services. It formally invokes the Misrepresentation Act 1967 to seek a resolution within a specified timeframe.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain about faulty goods supplied with a service by Citizens Advice
This letter helps individuals complain to a supplier about faulty goods provided as part of a service, such as a boiler installation. It demands a specific remedy or compensation based on the Consumer Rights Act 2015 and sets a deadline for a response.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to cancel a contract that's been breached by Citizens Advice
This formal letter notifies a service provider of a contract breach and sets a deadline for resolution. It enables a consumer to request a refund of costs like setup fees and monthly payments while threatening cancellation without penalty if the terms are not honored.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain about a holiday by Citizens Advice
This letter template helps travellers seek compensation for unsatisfactory package holidays. It includes specific sections to list amenities missing from brochures and to cite UK regulations governing travel arrangements.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to get a loan fee refunded when the loan hasn't been received by Citizens Advice
This formal letter demands a refund of a loan brokerage or arrangement fee when the loan was not secured. It relies on specific statutory protections in the UK to limit the broker's retained administrative costs to £5.
Updated 13 Aug 2026
Featured
Letter to complain about faulty goods bought on hire purchase by Citizens Advice
This letter assists consumers in claiming a remedy for faulty goods purchased under a hire-purchase agreement. It formally notifies the finance company of the defect and requests a resolution within a specific timeframe.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to warn trader about court action for faulty goods by Citizens Advice
This letter serves as a formal notice before court action to a trader regarding faulty goods. It demands a full refund under the Consumer Rights Act 2015 and sets a specific deadline for a response before county court proceedings are initiated.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain about energy mis-selling by Citizens Advice
This letter allows energy customers to formally complain to their supplier about potential mis-selling. It outlines specific grounds for the complaint, such as misleading price comparisons, and requests a written response within a set number of working days.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to say you received goods or services you didn't ask for by Citizens Advice
This letter informs a company that you have received goods or services you did not order and treats them as unsolicited under UK law. It gives the sender a deadline to collect the items at their own expense before they are treated as your property.
Updated 13 Aug 2026

Browse other categories

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Employment
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Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.

Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.

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