Adam Frankel
General Counsel · Technology & AI
15+ years as General Counsel to technology, cloud & AI companies
Free Consumer Law Templates
Consumer law: 198 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.
These documents address individual rights and business obligations regarding data privacy, refunds, and debt management. Templates include a Customer refund and return policy for retail goods and a Consumer complaint letter for faulty goods supplied during a service. This category excludes employment disputes and business-to-business supply contracts, which are found in Commercial Contracts.
- 198 templates
- Free to edit with AI
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198 Consumer law contracts
Community library
Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.
Holding letter - ask creditors to hold off by Citizens Advice
This template is a holding letter designed for an individual experiencing financial difficulty to send to their creditors. It explains the reason for their inability to maintain monthly payments and requests a temporary hold on account actions, along with a freeze on interest and charges. The letter aims to buy time for the individual to assess their financial situation and propose a payment plan.
Updated 17 Oct 2025
England & Wales
Letter to switch energy supplier if you have a prepayment meter by Citizens Advice
This document is a letter from a customer to an energy supplier, asserting their right to switch energy providers despite having a prepayment meter and an outstanding debt below the £500 threshold. It references the Debt Assignment Protocol (DAP) and Ofgem's clarifications on data sharing, requesting the supplier to complete the switch.
Updated 17 Oct 2025
Head Lice Removal Service Agreement
This document is a consent form for professional head lice removal and treatment. It authorizes a business to perform the treatment on a client, releases the business from liability, and includes a guarantee for follow-up treatment if head lice are observed within 14 days.
Updated 17 Oct 2025
Enhance Your Lease Process: Free Notice of Intent to Vacate Template for Tenants
This document is a formal letter from a tenant to a landlord, providing official notice of the tenant's intent to vacate a rented property. It confirms the vacate date, fulfills the lease's notice requirements, and includes a request for a final walkthrough and the return of the security deposit to a specified forwarding address.
Updated 17 Oct 2025
Notice of Intent to Vacate - Free Legal Template
This template is a formal Notice of Intent to Vacate letter, used by a tenant to inform their landlord of their intention to move out of a rented property. It includes placeholders for key details such as the vacate date, property address, and forwarding address for the security deposit refund, fulfilling lease agreement notice requirements.
Updated 17 Oct 2025
Letter to complain about a phone, TV or internet bill by Citizens Advice
This document is a template for a letter of complaint addressed to a service provider regarding an incorrect phone, TV, or internet bill. It details a dispute over charges for internet usage, referencing the terms of an existing contract. The letter also outlines the complainant's intention to escalate the issue to a telecommunications ombudsman if a resolution is not reached within a specified timeframe.
Updated 17 Oct 2025
European Union
6. Privacy Policies - GitLaw General Privacy Statement
This GitLaw Privacy Statement outlines how GitLaw collects, processes, and shares personal data from its users across its websites, applications, and services. It details the types of data collected directly, automatically, and from third parties, the purposes for processing this data, and how it is shared with various entities. The statement also explains user privacy rights, particularly for individuals in the EEA, UK, and specific US states, and addresses international data transfers and data security practices.
Updated 17 Oct 2025
England & Wales
Letter to cancel a service arranged online, over the phone or by mail order by Citizens Advice
This template is a formal letter for a consumer to cancel a service contract that was arranged remotely (online, over the phone, or via mail order). It explicitly references the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, allowing the consumer to exercise their right to cancel within the statutory period.
Updated 17 Oct 2025
Refund Policy - Free Legal Template
This Refund Policy template outlines the conditions under which customers can return purchased items and receive a refund. It specifies a return window, typically a number of days, and requires items to be in their original condition with all tags and a purchase receipt. Returns will not be accepted if these conditions or the specified timeframe are not met.
Updated 17 Oct 2025
Dealer release Lean to owner form
This legal memorandum template is designed for an individual to formally demand a car dealership release a vehicle lien and rectify alleged wrongful actions. It provides sections to detail the background facts, outline the legal basis for the demands, specify required actions, and warn of legal consequences if the matter is not resolved. It serves as a pre-litigation demand letter to prompt resolution.
Updated 17 Oct 2025
Frequently asked questions
A template isn't binding on its own - like any contract, it becomes binding once it's properly completed and signed. Templates in our curated library are professionally drafted for US or UK law; review any template before you sign it.
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Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.
Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.
It depends on the situation. Templates work well for routine business agreements. For anything involving significant money, complex IP, employment, or areas you're unsure about, it's worth getting professional advice before you sign. GitLaw provides templates and tools, not legal advice.
Open any template in GitLaw and describe the change you want in the chat — 'make clause 4 mutual' or 'add a 30-day notice period', for example. GitLaw drafts the revised language and shows it as a suggested edit. You accept, reject, or keep editing from there.
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Adam Frankel
General Counsel · Technology & AI
15+ years as General Counsel to technology, cloud & AI companies
Juliana Calil
Principal Counsel · Technology & Entertainment
20+ years in-house at Google, Intel, Disney and Looker
Adam Wardel
General Counsel, Data Privacy Officer & AI Advisor
12+ years leading legal & privacy for SaaS and AI companies
John Hoffman
Associate Director, Corporate Counsel · Life Sciences & Technology
20+ years in corporate counsel, incl. senior counsel at Certara
Richard Nohe
General Counsel · Telecom, Cloud & Data Centers
20+ years in-house, regional General Counsel at BT across 30+ countries
Joe Al-Khayat
General Counsel · Technology & High-Growth Companies
Cross-jurisdictional M&A and SaaS contracting across the UK, US & Australia
Joshua Woo
Technology, AI & Privacy Counsel · APAC
Former Goldman Sachs Executive Director for AI, cybersecurity & privacy in APAC
Sahil Verma
International Business & Investment Lawyer
13+ years in business law, investment law & dispute resolution
Matthew Willis
CRO & General Counsel · SaaS
Former President of the ACC's 2,200-attorney Chicago Chapter · JD + Kellogg MBA
Mayowa Ogunrinola
Legal Consultant · Fintech & AI Compliance
Regulatory strategy, AI governance & data protection for fintech and AI
Steven J. Shanker
Partner and Chair of Corporate and Employment Law
25+ years as a corporate & employment attorney in New York
Rebecca Babbage
Legal Counsel · Financial Services, Corporate & Governance
UK-qualified solicitor working in-house with regulated entities in financial services
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GitLaw provides templates and tools, not legal advice. Templates are a starting point, not a substitute for advice on your situation - for anything significant, speak to a qualified lawyer.