Letter to complain about a phone, TV or internet bill by Citizens Advice
This document is a template for a letter of complaint addressed to a service provider regarding an incorrect phone, TV, or internet bill. It details a dispute over charges for internet usage, referencing the terms of an existing contract. The letter also outlines the complainant's intention to escalate the issue to a telecommunications ombudsman if a resolution is not reached within a specified timeframe.
Letter to complain about a phone TV or internet bill
Sam Hoolin
8 Park Avenue Arlton AL1 4CA
01632 960001
EZFone
24 Station Road Giltham GT16 3LP
12 September 2025
Account number: A632145/2012
Reference number: JH556612
To whom it may concern,
Re: Complaint against EZFone
I have been charged the incorrect amount for my internet usage. My contract states I have an allowance per month, but I am being charged daily for each separate connection to the internet.
I enclose a cheque to cover the part of the bill which isn’t disputed.
send me a revised bill and explain why I have been charged extra in this way.
I understand you have 8 weeks to resolve my complaint before I can go to the telecommunications ombudsman. If we haven’t agreed a resolution about my complaint before the 8 weeks have lapsed, I will request a deadlock letter from you and take my complaint to a telecommunications ombudsman.
I first contacted you about this on 22 October 2022. This was by email. I have calculated that the 8 weeks will have lapsed on 17 December 2022.
Yours faithfully,
Sam Hoolin
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