Free Consumer Law Templates

Consumer law: 197 free templates to browse without an account, then edit with an AI agent and e-sign in GitLaw.

These documents address individual rights and business obligations regarding data privacy, refunds, and debt management. Templates include a Customer refund and return policy for retail goods and a Consumer complaint letter for faulty goods supplied during a service. This category excludes employment disputes and business-to-business supply contracts, which are found in Commercial Contracts.

  • 197 templates
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Everything else in this category, uploaded by the GitLaw community. Read any of it free - check it fits your situation before you rely on it.

FeaturedEngland & Wales
Letter to 'make time of the essence': services by Citizens Advice
This formal notice establishes a final deadline for a trader to complete delayed work. It warns that failure to finish within a specific number of days allows the sender to terminate the agreement and claim back advance payments.
Updated 13 Aug 2026
FeaturedEngland & Wales
Request to write off a joint debt - letter by Citizens Advice
This letter allows joint debtors to request that a creditor formally write off an outstanding debt due to severe financial hardship. It includes a standard explanation for long-term illness and requires an enclosed financial statement to prove that income and expenses leave no room for repayment.
Updated 13 Aug 2026
Featured
Letter to cancel a service arranged online, over the phone or by mail order by Citizens Advice
This letter enables a consumer to exercise their statutory right to cancel a service contract arranged remotely. It cites specific UK consumer protection regulations to terminate agreements made online, by phone, or through mail order within the cooling-off period.
Updated 13 Aug 2026
Featured
Letter to complain about energy back-billing by Citizens Advice
This formal letter enables energy consumers to challenge a utility bill that covers a period longer than 12 months. It specifically invokes Ofgem's back-billing rules to ensure the sender is only charged for the most recent year of energy consumption.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to 'make time of the essence': goods by Citizens Advice
This formal notice is for consumers who have not received purchased goods and want to set a final delivery deadline. It establishes that time is of the essence, meaning failure to deliver within the specified timeframe allows the buyer to cancel the order and claim a full refund.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to ask to be placed on list of unsecured creditors by Citizens Advice
This letter allows a consumer to request placement on the official list of unsecured creditors for a company in administration. Use it to notify administrators of an unfulfilled order and submit a claim for the total amount paid.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter for repaying debt to your energy supplier by Citizens Advice
This letter template helps UK consumers request a lower weekly debt repayment rate from their energy supplier. It allows individuals to cite Ofgem regulations and describe personal financial or family circumstances that affect their ability to pay.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain about faulty goods bought from a company by Citizens Advice
This letter helps individuals request a full refund from a business for a faulty product. It formally asserts legal rights under the Consumer Rights Act 2015, specifying that the goods must be fit for purpose.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to complain to a phone company about cashback by Citizens Advice
This letter allows a mobile phone customer to notify their service provider of a failure to pay an agreed cashback amount. It sets a deadline for the provider to honour the deal before the customer initiates further action for breach of contract.
Updated 13 Aug 2026
FeaturedEngland & Wales
Letter to cancel goods or services bought at home or in a public place by Citizens Advice
This letter allows a consumer to cancel a contract for goods or services purchased at their home or in a public place. It exercises the statutory 14-day cooling-off period provided by UK consumer regulations.
Updated 13 Aug 2026

Browse other categories

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Templates in our curated library are professionally drafted for US or UK law. The wider library comes from the GitLaw community and public sources - a solid starting point, but check any template fits your situation before you rely on it.

Mostly US and UK law. Some templates use general commercial terms that work across jurisdictions, and many note which law they're written for.

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